Supervisor

About the role

Lead customer service and store operations in a Nike Factory Store, fostering a welcoming environment and ensuring adherence to Nike’s Service Principles.

Responsibilities

• Provide exceptional customer service, guiding customers in product selection.
• Lead by example to enhance the customer experience and uphold Nike’s Service Principles.
• Operate cash registers, manage shipping and receiving, stock products, and build visual displays.
• Support team collaboration by attending store events and contributing to a positive team culture.
• Maintain professionalism, integrity, and kindness in all interactions.

Key Duties

• Create a positive shopping experience, making customers feel valued and understood.
• Support store goals through enthusiastic leadership and teamwork.
• Engage in visual merchandising, inventory management, and store upkeep.

Requirements

• At least 18 years old.
• Preferred retail or consumer service experience.
• Ability to learn product details and technologies.
• Willingness to work flexible hours, including nights, weekends, and holidays.
• Physical ability to perform tasks such as bending, squatting, reaching, climbing, and standing for extended periods.

Skills

• Strong customer service skills with an authentic approach to engaging customers.