Supervisor

About the role

The Supervisor oversees the facilities during the morning rush, creating an efficient and welcoming atmosphere for our customers and clients, while coordinating & supervising all frontline staff across the properties. This position responds to all locations within the Bedrock portfolio.

Schedule

Thursday–Sunday, 4:00 PM–12:00 AM

Responsibilities

• Carries out all daily, weekly, and monthly tasks assigned by the Project Manager.
• Ensures staff adheres to rules of conduct, policies, and procedures.
• Oversees locations within a 7‑block radius; makes regular rounds to all locations to ensure all equipment is functioning and frontline staff are positioned correctly.
• Supervises, mentors, and trains staff on day‑to‑day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promotes good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can‑do attitude, and willingness to help at all times.
• Responsible for running any reports related to daily revenue, credit cards, garage data, or other reports requested by management.
• Assists with periodic training as needed.
• Assists with creation of weekly garage schedule.
• Conducts pre‑shift huddles with staff.
• Resolves customer service issues or questions as needed.
• Greets customers by name, is responsive and timely with correspondence and problem resolution, and displays a caring attitude to develop a rapport with the customer base.
• Accepts monthly and debit payments and processes credit cards.
• Uses basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Performs other related duties as assigned.
• Must have the ability to work any shift on any day as the operation requires.

Requirements

• High school diploma or GED required.
• Supervisory experience preferred but not required.
• De‑escalation or conflict resolution experience (e.g., security) preferred but not required.
• Strong customer service experience.
• Valid driver’s license required.
• Ability to lift, push, and pull at least 25 pounds.
• Ability to stand, walk, and run for extended periods of time.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.
• Willingness to work in the elements – heat, wind, snow, rain, etc.

Skills

• Ability to communicate professionally and effectively.
• Ability to lead a frontline team of 20+ employees.
• Ability to speak, read, and comprehend the English language.
• Ability to direct workflows of multiple departments.
• Must be open to feedback, differing opinions, and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Excellent team building and interpersonal skills.

FLSA Status: Non‑Exempt