Supervisor

About the role

Are you passionate about creating memorable experiences for guests and much more? As a Supervisor at the IMAX® Theater in the Indiana State Museum, you'll play a key role in overseeing smooth operation of the theatre ensuring safety and security of the facilities, while providing the best customer service.

Responsibilities

• Monitor and manage the daily operations of the theatre including cash handling, delegating tasks to staff, preparing the theater in a timely manner, and friendly customer service.
• Supervise and support the Floor Staff team, ensuring they are well-trained, motivated, and performing their duties effectively.
• Provide top-notch customer service, including greeting, directing, ticket-taking, making announcements, opening doors, and handling any other customer service duties as needed.
• Handle online and phone customer requests and issues, providing effective resolutions and escalating to management when necessary.
• Master our Point-of-Sale system to sell tickets and concessions to guests.
• Handle daily calibration of the digital projector and escalate any issues to the Network Operations Center.
• Conduct regular inspections of the theatre facilities to ensure cleanliness, safety, and functionality.
• Ensure compliance with safety and operational standards.
• Work closely with managers about staff, events, and daily tasks.
• Handle the cash and weekly deposits with accuracy.
• Take on additional responsibilities as required.

Requirements

• Must have or be able to secure a liquor license.
• Availability on nights, weekends, and holidays.
• Previous customer service-related experience.
• Nice to have previous team leading experience.
• Demonstrate the ability to interact with the public and co-workers in a friendly, enthusiastic, and outgoing manner.
• Follow safe workplace practices in a fast-paced environment.
• Able to work under pressure.
• Use critical thinking/problem solving skills to effectively resolve customer issues and/or effectively communicate those issues to managers.

Qualifications

• A love of movies and the theater-going experience!

Skills

• Customer service skills
• Customer interaction skills
• Projector calibration skills
• Point-of-sale system proficiency
• Event coordination skills

Benefits

• Free movie tickets for you and your family
• Free parking 24/7 in a convenient downtown location
• Lifetime supply of popcorn
• Flexible work environment

Pay

Pay rate starting at $14.00 USD per hour though rates may vary and will be determined on an individual basis.

Schedule

This job posting reflects a current vacancy within the organization. The position is active, approved, and intended to be filled as part of our staffing needs. Hiring Range $14.00 - $19.00 (per hour)