Supervisor

About the role

The Supervisor works a variable schedule with shifts primarily from 10:00 AM to 7:00 PM. Typical days off are Thursday and Friday, though scheduling may vary based on business needs.

Responsibilities

• Serves as the shift service leader while also managing a variety of office and administrative responsibilities to support daily operations.
• Supervises team members in their area of responsibility.
• Consults with members of management to make changes as needed to improve services.
• Follows established Parkhurst and client policies and procedures.
• Upholds standards.
• Communicates using Smile Plus skills and coaches team members on their use of the Smile Plus hospitality imperatives.
• Maintains presence in service areas to assess customer satisfaction levels and resolve problems.
• Communicates findings to management.

Qualifications

• Six or more years of professional experience with four or more years in a food service role.
• Bachelor’s or Associate’s Degree in Culinary, Hospitality Management, Business, or related field preferred, or equivalent job-related experience.
• Ability to perform basic math calculations.
• Ability to organize workloads and meet time deadlines.
• Supervisory and team management skills desirable.