Supervisor

Employment Type: Full time

About the role

Will oversee daily operations of the shelter, ensuring that it runs smoothly and effectively while maintaining a safe and respectful environment. The supervisor will lead and support shelter staff, manage client services, and work to improve shelter operations in alignment with the organization’s mission and values.

Responsibilities

• Supervise and manage shelter staff, including shift leaders, case managers, and support staff.
• Oversee daily shelter operations, including client intake, bed assignments, and service coordination.
• Ensure that the shelter environment is clean, safe, and welcoming for clients.
• Provide training, guidance, and support to shelter staff, including onboarding new employees.
• Conduct regular staff meetings to address issues, review policies, and provide updates.
• Evaluate staff performance and provide feedback and support for professional development.
• Develop and implement client support programs, including access to resources, case management, and crisis intervention.
• Address client concerns and resolve conflicts in a professional and compassionate manner.
• Ensure that shelter services are delivered in a low-barrier, non-judgmental manner, respecting the dignity and rights of each individual.
• Ensure that shelter operations comply with local, state, and federal regulations, as well as organizational policies and procedures.
• Implement and enforce safety protocols to protect both clients and staff.
• Conduct regular safety drills and emergency preparedness training.
• Maintain accurate records related to shelter operations, including client intake forms, incident reports, and inventory.
• Prepare and submit reports on shelter activities, client statistics, and other relevant data.
• Assist in budgeting and resource allocation for the shelter.
• Build and maintain relationships with community partners, service providers, and stakeholders.
• Represent the shelter at community meetings, forums, and events to advocate for the needs of the homeless population.
• Collaborate with other agencies to ensure comprehensive support for clients.

Requirements

• Bachelor’s degree with 2 years of experience (1 year as supervisor/lead preferred) OR High School/Equivalency and 4 years of experience (1 as supervisor/lead preferred).
• Experience in homeless services, mental health, counseling, health services, and/or supportive services programs for vulnerable and at-risk populations preferred.
• A combination of education and experience may be accepted.
• Act 33/34/73 clearances.
• Valid Driver License.
• Ability to drive an organization vehicle.
• Pre-Employment Drug Screen.
• Excellent communication skills both written and oral.
• Great attention to detail relating to documentation, deadlines, and other deliverables.
• Strong understanding of low-barrier shelter models and best practices in homeless services.
• Ability to manage multiple tasks, work under pressure, and handle crisis situations effectively.
• Empathy, cultural competence, and a commitment to serving individuals experiencing homelessness.
• Ability to lift and move objects as needed for shelter operations.

Schedule

9am-7pm and every other weekend, plus other shifts to meet the program needs. This is an exempt salary position.

Benefits

• 403B with employer match (benefits start Day 1 of employment).
• Paid Time Off (PTO).
• Medical, Dental, Vision.
• Life Insurance.
• Paid Holiday Days.

About the organization

We’re a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care. Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help—and hope—to people who are experiencing:

• Mental illness and substance abuse.
• Physical health needs.
• Intellectual disabilities.
• Traumatic events or circumstances, including homelessness.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.