Supervisor

About the role

This introductory leadership role partners with the Department Manager and Assistant Department Manager to ensure efficient department operations by leading team members and managing products. The Supervisor is directly involved in leading worklist tasks, receiving products, working with team members on projects, and training new team members. This hands-on role sets the pace for task execution, requiring attention to detail and strategic vision to assess future business and department needs. Supervisors must be innovative, creating new strategies and taking calculated risks in buying decisions to propel growth. Clear and consistent communication among team members, guests, and external vendors is vital, with the ultimate goal of ensuring the success of the entire store.

Responsibilities

• Open and close the location
• Support and communicate with Department Managers, Assistant Department Managers, and Department Team
• Manage execution of departmental daily task lists with oversight from Department Managers
• Foster a culture of commitment, urgency, and accountability
• Manage process execution and lead team members involving guest relations and services
• Onboard and train team members with oversight from Department Managers
• Maintain cleanliness and safety as a point of attention throughout the department
• Communicate with Department Managers regarding call-ins and schedule changes
• Communicate in a timely and professional manner
• Operate a pallet jack, forklift, skid steer, cart tug, or other equipment and vehicles with a clean driving record

Requirements

• 1+ years of experience in horticulture, retail, hospitality, or other plant-based industry
• Demonstrate professional and strong sales proficiency
• Understand and execute processes in department as directed
• Possess basic horticultural and product knowledge
• Work in varying weather conditions including hot, humid, cold, wet, or dry environments
• Routinely lift, carry, and maneuver heavy or awkward items that may exceed 50 pounds, using proper techniques and requesting assistance or mechanical aids when needed
• Work on a variety of surfaces including gravel, concrete, mud, or dirt
• Be available to work weekends, evenings, early mornings, and holidays
• Be prepared to work six days a week for at least four months per year (including March, April, May, and additional flex months: September and/or November)
• Stand and walk on your feet for multiple hours at a time with breaks as required by law
• Operate effectively in a high-paced setting involving various individuals and teams
• Possess strong technological acumen with Microsoft products and point of sale (POS) systems

Leadership expectations

• Support department leadership to achieve common goals
• Manage processes and tasks involving department to support department performance
• Hold team members accountable to essential processes, procedures, and core values
• Foster a strong culture of exceptional guest experience by ensuring all guests are greeted and feel welcomed, understood, and valued; address guests with professionalism, solve problems effectively, present sound solutions, and thank them