Supervisor, Amenities

Company Overview

Our values start with our people. Join a team that values you! Ross is a leading off‑price retail chain with over 2,200 stores, $20.4 billion in 2023 revenue, and a Fortune 500 status. We deliver high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun “treasure hunt” experience. Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. We are committed to diversity, equality, inclusion, and community impact.

General Purpose

The Supervisor, Amenities of Site Amenities provides day‑to‑day operational support and service delivery for the New York Buying Office, a high‑traffic workplace serving approximately 1,400 employees. The role oversees workplace amenities—including conference centers, micro markets, mothers’ rooms, pantries, and copy areas—ensuring safety, cleanliness, and alignment with corporate standards. It requires strong coordination of outsourced service partners, building staff, and Corporate Properties leadership, as well as clear communication with cross‑functional partners.

Essential Functions

• Facilities & Workplace Operations
  • Perform daily floor checks of high‑traffic amenity zones for cleanliness, readiness, and safety.
  • Manage service tickets and work orders through completion with timely follow‑up.
  • Serve as the initial on‑site point of contact for building services, safety concerns, and outsourced vendors.
  • Maintain workplace standards (cleanliness, signage, temperature/comfort, lighting, safety).
• Conference Center & Conference Room Oversight
  • Own the conference center booking process and communicate with administrative/support staff.
  • Ensure conference center readiness: room turns, layouts, supplies, furniture condition, and daily reset audits.
  • Coordinate with IT/AV teams for meeting technology reliability; escalate urgent issues.
  • Support executive and cross‑functional meetings, including layout planning and vendor access.
  • Maintain SOPs for room resets, stocking, and end‑of‑day procedures.
  • Perform weekly conference room audits for proper chair and table layout.
• Food Service Experience (Outsourced Managed Service)
  • Act as primary liaison to the food service vendor; track performance, cleanliness, and daily service standards.
  • Conduct daily walk‑throughs to validate stocking, equipment logs, sanitation, and presentation quality.
  • Monitor customer experience with food services and micro markets; drive vendor corrective actions.
  • Coordinate repairs to food service equipment (coolers, coffee machines, POS terminals) with vendors and building engineering.
  • Oversee weekly milk and breakfast delivery/distribution.
• Amenity Oversight (Outsourced Managed Service)
  • Perform daily readiness checks for assigned amenity areas (cleanliness, equipment functionality, safety, signage, supplies).
  • Partner with outsourced service providers and equipment vendors for preventive maintenance and timely repairs.
  • Monitor adherence to guidelines; document and escalate safety, misuse, or behavioral concerns.
  • Support adjacent support spaces to ensure they remain orderly and well‑maintained.
• Micro Markets & Pantry Management (Outsourced Managed Service)
  • Conduct stocking audits to ensure product availability, data integrity, and presentation standards.
  • Coordinate vendor restocking schedules, equipment inspection & repairs, inventory adjustments, and janitorial needs.
  • Maintain consistent supply levels and cleanliness in pantry (break) areas.
• Vendor Management (No Direct Reports)
  • Oversee outsourced vendors and service providers to ensure compliance with SLAs, scope, and site expectations.
  • Validate completion of daily/weekly routines (cleaning, food service, amenity areas, stocking, preventive‑maintenance visits).
  • Track recurring issues and drive performance improvements through accountability conversations.
  • Maintain vendor logs, access badges, and compliance with building policies.
• Safety, Compliance & Emergency Preparedness
  • Identify safety hazards, lead immediate mitigation, and log issues to closure.
  • Support emergency procedures (drills, evacuations, incident reporting).
  • Ensure food service and communal areas meet safety, sanitation, and accessibility standards.
• Communication & Stakeholder Engagement
  • Provide concise updates to Ross Associates, Corporate Properties Leadership, and other stakeholders.
  • Partner with cross‑functional teams (IT/AV, HR, Security, Food Services) to support business operations.
  • Serve as a polished front‑of‑house Corporate Properties representative for workplace experience and amenity services.

Competencies

• Building Effective Teams
• Developing Talent
• Collaboration
• Leading by Example
• Communication
• Ensures Accountability & Execution
• Manages Conflict
• Business Acumen
• Plans, Aligns & Prioritizes
• Organizational Agility

Qualifications & Special Skills

• 5+ years of facilities, workplace operations, hospitality, or amenity management experience.
• Experience coordinating outsourced vendors in high‑volume corporate environments.
• Strong communication skills, including comfort interacting with executive levels.
• Ability to work independently in a large, complex office.
• Proficiency with Microsoft 365, Teams, and work‑order systems.
• Preferred: Experience supporting large corporate sites (1,000+ employees).
• Preferred: Hospitality and/or customer service experience.
• Preferred: Familiarity with conference‑room technologies and event support.

Education / Certifications

Bachelor’s degree in business, finance, or real estate preferred, or equivalent applicable work experience.

Physical Requirements

• Sitting, standing, walking, hearing, talking on telephone, attending in‑person meetings, typing, and working with paper/files.
• Consistent timeliness and regular attendance.
• Vision: ability to see information in print and/or electronically.
• Lifting up to 50 lb.
• Full‑time in‑office presence required.

Pay

Base pay range: $67,800.00 – $112,600.00, dependent on experience, skills, qualifications, education, certifications, seniority, and location. This range is one component of the total compensation package; other rewards vary by position and location.