Supervisor - Adult Program Administrative Services

About The Role

The Supervisor – Adult Program Administrative Services, provides administrative, operational, and program oversight within the Adult Services Division to ensure the efficient functioning of the Adult Services Program. This position provides administrative supervision to the Adult Program Administrative Coordinator and Medical Assistants to ensure adherence to chain of custody, contingency management protocol, and best practices for Substance Use testing procedures/documentation. This position is responsible for oversight of a variety of administrative tasks to support Adult Services leadership and staff to ensure effective, efficient, and creative services to a variety of clients seeking Mental health and substance use treatment. This position oversees the coordination of internal processes, scheduling, and communication, and serves as a point of contact for staff, providers, individuals served, and community partners.

Principal Responsibilities

• Provides oversight of expenses and ordering for all programs.
• Makes sure contracts are met and budgets are tracked.
• Makes sure contract deliverables, reporting deadlines, and budget performance are met.
• Helps new staff and contracted providers get on board.
• Oversees adult services administrative and operational activities.
• Organizes and coordinates department events, meetings, interviews, trainings, prepares agendas, maintains records, develops correspondence, creates reports, minutes, and other department documents, and follows up on assigned action items.
• Oversees office operations and day-to-day administrative needs of the department.
• Helps with substance use testing procedures as needed.
• Maintains documentation related to Medicaid, State, and agency compliance requirements.
• Coordinates the preparation of materials for audits, reviews, and monitoring activities.
• Serves as a point of contact for staff, and community partners regarding administrative processes.
• Helps with paperwork related to contracted supports, billing, provider records, and other Adult Services operations.
• Supports staff with navigating administrative systems and procedures.
• Maintains spreadsheets, tracking systems, and departmental databases.
• Compiles data and oversees the preparation of monthly, quarterly, and annual reports.
• Supports Quality Improvement initiatives and quality team activities.
• Prepares reports and presentations using program data to support leadership decision-making.
• Develops, demonstrates, and maintains advanced proficiency in the agency’s electronic medical record system.
• Identifies opportunities to improve efficiency, documentation accuracy, and workflow within the electronic medical record.
• Collaborates with leadership and other departments on system enhancements and process improvements.
• Supports compliance with agency, state, federal, and contractual requirements.
• Serves as primary point of contact backup for transportation scheduling.
• Attends meetings/supervision as requested.

Qualifications

• A high school diploma or GED.
• An associate’s or bachelor’s degree in Business Administration, Healthcare Administration, Human Services, or related field preferred.
• Minimum of 3-5 years of relevant professional experience preferred, preferably in healthcare, behavioral health, or human services.
• Strong organizational, project coordination, and time management skills with the ability to manage multiple priorities and deadlines.
• Demonstrated analytical and problem-solving skills with attention to detail and accuracy.
• Advanced proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Experience working within electronic medical record systems preferred.
• Ability to collect, organize, and interpret data for reporting and quality improvement purposes.
• Strong written and verbal communication skills, including preparation of meeting minutes, reports, and professional correspondence.
• Ability to work independently while collaborating effectively with leadership, staff, and external stakeholders.
• Demonstrated ability to maintain confidentiality and manage sensitive information in accordance with HIPAA and agency standards.
• Successful completion of a criminal history background check after hire.

Benefits

Competitive Salary $52,000.00-$61,500.00 (compensation is typically dependent upon experience)
Comprehensive Benefit Package
401(k) 401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance
Career Training and Development
Tuition Discounts

Our Work

Our work is guided by our Core Values of Trust, Accountability, Respect, Cultural Competence, Person-Centered Care, and Continuous Learning and Growth.
CCN is an Equal Opportunity Employer.