Supervisor, Adult Day Services

Overview Of Position

Maintains positive working relationships with associates, with individuals who use the services, their support team, referral agencies, community contacts, and others who are important to them and their success.

Substitutes for direct service associates as needed.

Performs other duties as assigned.

Essential Functions

• Supervises the coordination of service delivery for individuals as designated; including but not limited to intake process, assessments, service assignment, and effective service delivery; facilitates or conducts associated meetings.
• Oversees and coordinates data collection, organization, and storage of documentation related to individuals who use the services; including handling of electronic health records where required.
• Promotes, models, and ensures adherence with person-centered standards and service culture by ensuring person-centered planning, and inclusion of opportunities and variety of experiences reflective of the interests and preferences of individuals who use the service.
• Understands and reinforces all concepts of the ESSC PCCP manual.
• Ensures compliance of, and exhibits, a thorough understanding and functional knowledge of all quality assurance and safety standards for designated service(s), inclusive of all organizational standards and applicable licensing agencies, service design, accreditations and other regulatory requirements.
• Provides input to the development and improvement of policies and procedures.
• Evaluates training needs and conducts thorough observations of all associates within the service; based on identified needs, provides feedback in a manner that is effective, constructive, and conducive to the associates' growth and success.
• Maintains positive working relationships with associates, with individuals who use the services, their support team, referral agencies, community contacts, and others who are important to them and their success.
• Ensures the proper completion of all required personnel documentation.

Education

• Bachelor’s degree in human services or related field preferred.

Experience

• 4 years of work experience in related field is preferred, including some supervisory experience.
• Or the combination of experience, education, and training to perform the job successfully.

Knowledge, Skills, Abilities

• Able to communicate effectively, through oral and written skills, with all levels of personnel and the general public.
• Able to foster teamwork, effective monitoring, motivating, training, and mentoring of staff.
• Knowledge of person-centered programming approach providing services to create purposeful and meaningful activities.
• Able to consistently demonstrate good judgment and decision-making skills; exercise discretion and handle sensitive and confidential matters appropriately.
• Able to develop associates and provide approved upon effective progressive discipline when necessary.
• Able to interpret and carry out written and/or oral instructions.
• Able to properly interpret and implement policies, procedures, and regulations.
• Able to demonstrate active listening, patience, and empathy in communicating with individuals that use the service, their families and/or caregivers.
• Demonstrated proficiency with Microsoft Office applications (e.g. Outlook, Excel, Word, and PowerPoint) and the electronic health records system.
• Able to provide assistance with personal care to participants, including ability to transfer an individual who has no weight-bearing skills.
• Able to resolve conflicts and remain calm and collective in stressful environment.
• Able to establish and maintain a working environment conductive to positive morale, quality, creativity, and teamwork.
• Able to lift up to 50 pounds repetitively.
• Able to walk, stoop, stand, and kneel for extended periods of time.
• Able to push wheelchairs on a variety of terrain.
• Must be able to tolerate an outdoor work environment inclusive of a variety of weather conditions.
• Able to travel locally with individuals who use the service.
• Able to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easterseals Southern California and/or program requirements.
• Able to pass post-offer medical examination and s for tuberculosis.
• Able to travel throughout Southern California to multiple ESSC locations with own reliable transportation.
• Provide proof of valid California driver’s license, a clean driving record, proper auto insurance, and vehicle registration, in compliance with Transportation Safety Standards.
• May be required to transport individuals using the service.
• Must pass all drug sing required by ESSC.

Physical Requirements

• Carrying/Lifting: Up to 50lbs.
• Standing: Occasional/ Up to 3 hours per day.
• Sitting: Constant/ Up to 8 hours per day.
• Walking: Occasional/ Up to 3 hours per day.
• Repetitive Motion: Keyboard activity, telephone use, writing.
• Visual Acuity: Ability to view computer monitor and read newsprint.
• Environmental Exposure: Constant exposure to unpleasant or hazardous conditions (noise, heat, dust, bio fluids, etc.).