Supervisor, Accounts Receivable- Remote

About the Role

The Supervisor, Accounts Receivable Services oversees the daily activities of their AR team, including inventory management and staff training.

Responsibilities

• Monitors and coordinates follow-up activities to ensure equitable work assignments and timely account collections to meet goals.
• Performs weekly QA reviews of the team’s work.
• Reviews staff productivity reports weekly and provides updates to the AR Analyst.
• Assists with resolution of external and internal client inquiries.
• Prepares and maintains required reports or logs.
• Maintains current knowledge of healthcare regulations and issues.
• Identifies issues and collaborates with managers and directors to resolve them.
• Provides training, monitoring, feedback, and disciplinary action as needed.
• Maintains professionalism and confidentiality at all times.
• Monitors team attendance and PTO usage.
• Disables remote client access for terminated or transferred employees in a timely manner.
• Ensures compliance with Information Security and HIPAA policies for self and direct reports.
• Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with HIPAA standards.
• Limits PHI access to the minimum necessary for assigned duties.
• Performs other duties as assigned.

Qualifications

• 5+ years of experience in a physician business office or similar setting.
• 3+ years of experience in a healthcare billing management role.
• Ability to work well individually and in a team environment.
• Reliable, responsible, goal-oriented, and flexible.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal and communication skills at all organizational levels.
• Strong problem-solving and creative skills with sound judgment.
• High level of integrity, dependability, and urgency with a results-oriented mindset.
• Excellent written and verbal communication skills.

Working Conditions

• Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security.
• Occasionally required to move around the work area, sit, perform manual tasks, operate office equipment, extend arms, kneel, talk, and hear.

Mental Demands

• Must follow directions, collaborate with others, and handle stress.

Work Environment

The noise level in the work environment is usually minimal.