Supervisor, Accounts Receivable

About the role

We partner with healthcare organizations to deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities. This position is responsible for the day-to-day supervision of a team of staff, managing performance at an individual level, and focusing on key performance metrics of productivity and quality.

Responsibilities

• Monitor staff performance, quality, and address any training or performance issues accordingly.
• Perform colleague chairsides.
• Conduct routine account activity quality audits to ensure accounts are being worked appropriately.
• Collaborate with leadership and training to build training plans required to build a best-practice team.
• Provide assistance/resolution to internal business partner inquiries.
• Prepare reports or logs as required; review work.
• Act as a technical expert regarding denials and payer policies to answer questions raised by team members.
• Maintain a current working knowledge of all healthcare-related issues and regulations.
• Report detected trends, as well as procedural problems, to internal leadership as appropriate.
• Maintain a professional attitude and confidentiality at all times.
• Analyze and solve problems quickly and thoroughly.
• Establish realistic goals and priorities concurrent with organizational objectives.
• Conduct daily huddles and weekly staff meetings for continued process improvement and staff project knowledge.
• Back-fill all job openings.
• Approve timecards, colleague PTO, and payroll.

Requirements

• 2+ years of experience in healthcare insurance billing and denials, working directly with government or commercial insurance payers.
• High School Diploma or GED.
• Demonstrated ability to work in a team environment that requires quick turnaround and quality output.
• Ability to facilitate and influence decisions by motivating others to achieve excellence in both the quality of work and their approach to teamwork.
• Demonstrated subject matter expertise in insurance company practices regarding reimbursement with the ability to translate knowledge into training, supporting performance excellence.
• Ability to develop and manage relationships with colleagues.
• Demonstrated ability to navigate Internet Explorer and Microsoft Office.
• Proven knowledge and experience in governmental, legal, and regulatory provisions related to billing and collection activity.

Preferred Qualifications

• BA/BS in business or related concentration.
• Prior management or supervisory experience.

Pay

The salary range for this role is from $53,500 to $60,000. Specific compensation will vary within this range based on factors including geographic location, candidate experience, applicable certifications, and skills.