Supervisor, Accounts Receivable

WM · Houston, TX · Today

On-siteAccountingFull-time

Job Summary

Supervises Accounts Receivable operations across cash application and collections functions. Provides direct oversight of team members responsible for cash application, account reconciliation, collections, and customer account support. Ensures timely and accurate cash application, reconciliation, and collection activities while driving resolution of discrepancies, delinquent accounts, and unapplied cash. Partners with billing, operations, customer support, sales, and customers to improve accounts receivable performance, strengthen processes, and ensure compliance with internal controls.

Essential Duties And Responsibilities

Plan, coordinate, and supervise daily Accounts Receivable activities across cash application and collections functions
Directly supervise AR Team Lead, Senior Accounting Coordinators, and Accounting Coordinators; provide coaching, guidance, performance feedback, and development support
Oversee cash application and collections processes, ensuring timely and accurate posting of payments, account follow-up, and issue resolution
Ensure compliance with SOX requirements and internal controls, including oversight of cash application, collections, account reconciliations, and supporting documentation to maintain audit readiness
Review and monitor aging reports, unapplied cash, and customer account activity to establish priorities and drive resolution of outstanding balances
Oversee analysis and reconciliation of customer accounts, ensuring timely resolution of discrepancies and variances
Monitor and drive resolution of delinquent accounts and unapplied/misapplied cash, partnering with internal and external stakeholders as needed
Ensure proper escalation of unresolved issues to leadership, Account Managers, Billing, or other cross-functional teams
Review and monitor reporting of outstanding accounts, risks, trends, and performance metrics
Drive accountability to meet or exceed cash application and collection performance goals
Partner with Cash Applications, Billing, RSC, and Account Managers to resolve discrepancies and improve AR performance
Oversee customer research efforts for complex or unresolved accounts and support resolution of escalations
Ensure accurate and complete documentation of customer payments, account activity, and collection efforts
Support and oversee month-end close activities, including reporting and account reconciliation
Lead and support process improvements, standardization, and system enhancements across AR functions
Utilize advanced Excel skills (including XLOOKUPs, pivot tables, and formulas) to analyze data, monitor trends, and support reporting and reconciliation activities
Support strong communication and collaboration across AR teams and with internal and external customers to ensure timely issue resolution
Perform ad hoc projects and other duties as assigned

Qualifications

Bachelor's Degree (accredited) in Accounting, Business Administration, Finance, or related field or in lieu of degree
Four years of relevant Accounts Receivable experience
Four years of progressively responsible Accounts Receivable experience across cash application and collections
Preferred: Three years of direct leadership or supervisory experience
Proven experience managing team performance, driving KPIs, and meeting operational goals

Physical Requirements

Repetitive Motions
Eye/Hand/Foot Coordination
Sitting
Talking
Hearing
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits