Supervised Visitation Coordinator

The YWCA Greater Harrisburg is seeking a full‑time Visitation Team Lead to oversee daily operations of the Visitation Center, schedule and supervise visits for infants, toddlers, and children with their families, and ensure high‑quality visitation services.

Schedule

37.5‑hour work week; Monday‑Friday 8 am‑4 pm. On‑call rotation as needed for Saturday coverage (8:30 am‑5 pm).

Pay

$21‑$23 per hour, depending on experience.

Responsibilities

• Schedule and conduct client intakes/orientations for program participants.
• Provide monitored visitation services for families referred through the court system and Dauphin County Children and Youth.
• Document observations of the quality and content of the contact between child(ren) and family during visits.
• Maintain client files and casebook information in a timely and consistent manner.
• Participate in preparing reports as required, which may include recommendations for appropriate placement and changes to visitation plans.
• Intervene and terminate program services when necessary.
• Assist the Chief Program Officer with preparation of funding reports and invoicing.
• Assist with the development and distribution of community education brochures and/or materials.
• Testify in dependency or termination court hearings as necessary.
• Provide service data to the Visitation Program Team Lead as requested for billing and reporting purposes.
• Participate in continuing education and training programs on topics related to domestic violence, sexual assault, substance abuse, anger management, and other relevant subjects.

Requirements

• Associate degree in social work, human services, or mental health field (Bachelor’s degree preferred).
• Two (2) years of experience in visitation, social work, and/or case management.
• Proven ability to communicate well verbally and in writing, and to work effectively and respectfully with a broad range of people from diverse cultural, ethnic, and socio‑economic backgrounds.
• Successful completion of Sexual Assault and Domestic Violence training.
• Attention to detail, strong organizational skills, and the ability to maintain confidentiality.
• Proficiency with Microsoft Office programs; database experience a plus.
• Ability to work as part of a team, maintaining a professional attitude and respectful demeanor with clients, co‑workers, and supervisors at all times.
• Ability to work non‑traditional hours, including some nights and weekend days.
• State Police, Child Abuse, and FBI clearances required.

Benefits

• Comprehensive health coverage – medical, dental, and vision.
• Employee Assistance Program (EAP).
• Life insurance.
• Short‑ and long‑term disability insurance.
• Pension retirement plan – eligibility after two years of service.
• 403(b) retirement plan – contributions begin on day one.
• Generous paid time off and sick days.
• 11 paid holidays.