Sup - Treasury Management Operations

Job Title: Sup - Treasury Management Operations Status: Exempt Reports to: Manager - Treasury Management and Wire Operations Department: Treasury Management and Wire Ops Job Code: 12093 Pay Range: $93,700.00 - $96,000.00 Annually Who We Are Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values. Who You Are You provide leadership and oversight for Treasury Management onboarding, implementation, and Tier 2 support functions, ensuring business members receive accurate, timely, and professional service across the full suite of Treasury Management products and services. You ensure internal partners and business members receive effective guidance, support, and issue resolution while maintaining operational excellence, regulatory compliance, and a high-quality member experience. You are a knowledgeable and service-focused leader who applies technical expertise, sound judgment, and risk-based decision making to oversee implementations, resolve complex escalations, manage operational controls, and support the successful delivery of ACH Origination, Wire Origination, Positive Pay, Remote Deposit Capture, Business Online Banking, and related Treasury Management services. You collaborate across business lines and functional areas to drive operational efficiency, manage risk, support strategic initiatives, and ensure consistent execution of Treasury Management processes. You lead employee development through coaching and cross-training, monitor key performance and risk indicators, and maintain expertise in regulatory requirements, industry best practices, and emerging risks impacting Treasury Management and money movement activities. What You'll Do Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.Lead, coach, train, and develop Treasury Management Specialists responsible for onboarding, implementation, maintenance, and tier 2 support of Treasury Management products and services. Foster a high-performance culture focused on service excellence, accountability, and continuous improvement.Lead cross-training initiatives across the Treasury Management team to ensure operational resiliency, succession readiness, workload balancing, and adequate coverage for all critical Treasury Management functions.Oversee the end-to-end onboarding process for Treasury Management business members, including implementation, configuration, testing, training, and activation of products and services. Ensure a seamless member experience from onboarding through ongoing support.Manage and oversee the tier 2 support function for Treasury Management services, ensuring timely resolution of escalated member, operational, technical, and service-related issues.Serve as the department escalation point and subject matter expert for ACH Origination, Wire Origination, Positive Pay, Remote Deposit Capture, Business Online Banking, fraud prevention solutions, and related Treasury Management services.Own the operational risks associated with Treasury Management products and services by establishing, maintaining, and enhancing controls to mitigate fraud, operational, compliance, and reputational risk consistent with the Credit Union's risk appetite.Maintain expert knowledge of applicable laws, regulations, and industry guidance governing Treasury Management and money movement activities, including NACHA Operating Rules, Regulation E, UCC requirements, OFAC requirements, BSA/AML regulations, fraud prevention practices, and other regulatory requirements impacting electronic payments. Ensure departmental compliance through ongoing education, monitoring, and procedural updates.Establish, monitor, analyze, and report Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs) related to Treasury Management onboarding, support, service quality, operational effectiveness, risk management, and member experience. Escalate trends and implement corrective action as needed.Monitor departmental service levels, implementation timelines, annual review completion rates, service requests, operational backlogs, and support queues to ensure adherence to established service standards and business objectives.Oversee annual Treasury Management reviews, periodic service reviews, user entitlement reviews, and operational audits to ensure compliance with internal policy, regulatory requirements, and risk management standards.Partner with Compliance, Risk Management, Fraud Prevention, Information Technology, Business Services, Commercial Lending, and Operations leadership to identify emerging risks, implement controls, and support strategic Treasury Management initiatives.Develop, maintain, and continuously improve Treasury Management procedures, job aids, training materials, and departmental controls to ensure consistency, efficiency, and compliance.Identify opportunities for process improvement, automation, workflow optimization, and service enhancements that improve the member experience while reducing operational risk.Support user acceptance testing, system upgrades, product implementations, vendor conversions, and disaster recovery activities affecting Treasury Management platforms and services.Prepare and present management reporting related to department performance, service delivery, onboarding metrics, operational losses, audit findings, risk indicators, capacity planning, and strategic initiatives.Foster a culture of risk awareness, compliance, accountability, collaboration, and member-focused service while promoting employee engagement, professional development, and team effectiveness. Qualificiations And Preferences Bachelor’s Degree Business, Finance, Accounting, Management, Treasury Management, or related field preferred. Equivalent combination of education and experience may be considered. required5+ years of treasury management, banking operations, payment operations, or commercial banking experience. required and3+ years leadership, supervisory, lead, or management experience required andExperience supporting commercial treasury products including ACH, wire transfers, positive pay, remote deposit capture, and business online banking. required andExperience with treasury implementation, onboarding, and operational support. required andExperience with system administration, configuration, testing, and vendor implementations. preferred andExperience with Fiserv DNA, Q2, Ensenta, iPay, or similar banking platforms. preferred Why Join Us Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best. Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=3337 Disclaimer/Intent And Function Of Job Descriptions The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.