Sup. Station

PRIMARY RESPONSIBILITIES

• Ensure proper planning techniques are used to proactively provide adequate staffing levels for the daily operation.
• Make available daily station manning/roster sheet
• Serve as supervisor of the operation and staff during shifts; provide lunch coverage in a timely manner
• Ensure flight departure compliance (on-time performance)
• Ensure flight closure/PDC
• Baggage department and all its duties are being met on a daily basis
• Baggage left behind is being placed in the World Tracer system
• All station, safety and/or security procedures are being met by the employee group
• Quality of check-in procedures is being met to company standards
• Any or all security related responsibilities are being met for each flight and/or passenger
• Supplies are always on stock at the station
• All employees are up to date with any or all learning center duties
• Proper frontline employees are well trained and capable of doing the “task at hand”
• Report operational irregularities to Station Manager
• Conduct thorough investigations that lead to the appropriate resolution of an employee problem and/or station issue
• Report any overage/shortage that the employee has
• Communicate in a timely and responsible fashion with Station Manager and staff, and assure and promote staff development
• Maintain and foster positive business relationships with local airport authorities and agencies
• Assist in Customer Service Agent staffing levels and budgeting, as needed
• Interview prospective Customer Service employees, as needed
• Assist with performance reviews and station performance planning, as needed
• Travel to company meetings, as needed
• Assure excellent customer service and efficient counter operations during assigned shift
• Additional duties as assigned

QUALIFICATIONS

• Previous supervisory or management experience, strongly preferred
• Experience in the following areas helpful: budgeting, interviewing, disciplinary action, performance planning, payroll and scheduling
• Ability to enforce policy and procedure, required
• Must be able and willing to do short and long haul travel and work non-standard hours especially during special events
• Must demonstrate an understanding of the connection between overall mission and daily tasks
• Must be a proficient writer have an adequate grasp of English grammar
• Excellent communication and excellent customer service skills required
• Ability to interact effectively with others
• Ability to work independently and adapt to changing work priorities
• Must be proficient in Microsoft Word, Office and Excel
• Must possess a genuine desire to serve internal and external customers, build relationships and work collaboratively
• Able to multi-task in a stressful environment required
• Strong customer service and strong oral/written communication skills required
• Must meet same basic job qualifications as all station agents: Must be at least 18 years old
• Must hold a high school diploma or equivalent
• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
• Must be able to lift up to 70 lbs.
• Basic computer skills required
• Excellent communication and excellent customer service skills required
• Ability to interact effectively with others
• Ability to work independently and adapt to changing work priorities
• Ability to communicate effectively, orally and in writing
• Flexibility of schedule is a must
• This position will often require working nights, weekends and holidays
• Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit