Summer Internship - Customer Support

About the role

Satair, an Airbus company, is seeking a Summer Intern to join the Customer Resolution Team in Herndon, VA. The team embraces a can‑do attitude in a demanding environment, responding to customer inquiries and processing orders for spare parts for Airbus and competitor aircraft across the Americas region.

As part of the Airbus family, you will work in an international, diverse setting with opportunities to collaborate across functions, sites, and cultures while contributing to aviation’s digital and sustainable transformation. The Washington, D.C. metro area hosts multiple Airbus offices, including the Airbus Experience Center and the regional corporate headquarters adjacent to Washington Dulles International Airport (IAD).

Program highlights

• Summer 2027 Intern Program: May 17 – August 6, 2027
• Intern project focused on creating efficiency within the team week over week
• Dedicated Customer Resolution Manager to support your development

Responsibilities

• Review the daily workload management of the CRS Team
• Identify and contribute to projects for efficiency in workload management
• Work with Process Specialist to create training schedules
• Other duties as needed

Requirements

• High school diploma or GED and currently pursuing a Bachelor’s or Master’s degree at an accredited college or university
• Able to work onsite in Herndon, VA for the duration of the Summer Internship
• Ability to work in the U.S. without current or future need of visa sponsorship
• Skilled in the use of computer programs, including Google Suite
• Effective verbal and written communication with internal and external customers
• Well organized with good time‑management skills

Physical requirements

• Onsite: 100%
• Vision: able to see and read computer screens, electronic equipment, documents, reports, and engineering drawings — required daily, 100%
• Hearing: able to participate in conversations in person, via teleconference or phone, and hear safety warnings/alarms — required daily, 100%
• Speaking: able to speak in conversations, meetings, and deliver information — required daily, 100%
• Equipment operation: able to operate most office and personal electronic equipment — required daily, 100%
• Carrying: able to carry documents, drawings, electronic equipment up to 10 lbs — daily, 20%
• Lifting: able to lift documents, drawings, electronic equipment up to 10 lbs — daily, 10%
• Pushing/pulling: able to push and pull small office furniture, equipment, and tools — rarely, 10%
• Sitting: able to sit for long periods in meetings and at a computer — required daily, 90%
• Squatting/kneeling: able to squat or kneel to retrieve items from low shelving — infrequently, 10%
• Standing: able to stand for discussions in offices or on production floor — required daily, 50%
• Travel: able to travel independently and at short notice — 0%
• Walking: able to walk through office and production areas including uneven surfaces — required daily, 30%
• Personal protective equipment (PPE): safety shoes, safety glasses, hearing protection, respirators/masks, protective gloves as required by site/customer site — 100%; steel‑toed shoes required for all shop‑floor visits, with appropriate hearing/eye protection — 100%

Pay

Hourly range based on the required profile: $24 – $39.75/hour. Rate determined by type of degree program and year in school (Bachelor’s through Master’s). Actual minimum and maximum may vary based on geographic differential. Individual pay is based on skills, experience, and other relevant factors.

Benefits

• Employee Assistance Program
• Paid time off including paid holidays

These are current benefit offerings for the current plan year and are subject to change without notice.