Summer Associate Internship (Program Manager/Experience Owner)

About the Team

The Digital Payments team supports the execution and advancement of strategic initiatives across a diverse portfolio of payment and money movement solutions. Our work may involve platforms and services such as:

• ACH Payments
• Debit and prepaid cards
• Wire Transfers
• Real-time payments and FedNow
• Payments Hub
• Zelle
• Global Transfers
• Treasury Management Services
• Cashier’s Checks
• other payment modernization initiatives

The team partners across business, technology, operations, fraud, compliance, risk, product management, experience management, vendor management, and support organizations. Together, these groups help define business needs, coordinate delivery, manage risks and dependencies, improve the member experience, and support successful implementation of payment capabilities.

Why Spend your Summer with Digital Payments

Payments are central to the member experience, giving our members secure, convenient access to move and manage their money when and where they need it. Our Digital Payments team connects people, businesses, financial institutions, technology platforms, and operational processes to deliver highly personalized, scalable, and secure money-movement experiences. As a Digital Payments Summer Associate, you collaborate with team members to address and support critical payment services and modernization efforts. You will gain exposure to both strategic planning and detailed execution while learning how complex ideas are transformed into practical solutions that improve the member experience.

The Summer Associate Program is a 12-week internship program beginning in May 2027 and ending in August 2027. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2027 or later.

Responsibilities

• Mapping a Current and Future-State Process: Document how a payment process works today, identify pain points, risks, manual activities, and dependencies, and help develop a future-state process that supports a more efficient experience.
• Building a Product or Program Dashboard: Develop a dashboard or reporting approach that helps the team understand product performance, delivery progress, risks, operational trends, or other relevant program information.
• Supporting a Payment Modernization Initiative: Assist with requirements, planning, stakeholder coordination, risk management, testing readiness, implementation preparation, or another defined component of a payment modernization effort.
• Exploring an Emerging Technology Opportunity: Research how artificial intelligence, automation, real-time processing, or another emerging technology could improve a payment process, employee workflow, or member experience.
• Solving an Operational or Business Problem: Evaluate a process that is manual, complicated, time-consuming, or difficult to track. Develop practical recommendations that improve efficiency, transparency, controls, or stakeholder alignment.
• Designing or Enhancing a Payment Capability: Start with a member, employee, operational, or business need and help translate that need into requirements, experience considerations, process flows, and a potential solution.
• Supporting the planning, coordination, and execution of a Digital Payments initiative or defined workstream
• Working with business, technology, operations, product, experience, risk, compliance, and vendor partners to understand needs and challenges
• Helping gather, analyze, and document business and functional requirement
• Analyzing business processes and identifying opportunities to make them simpler, faster, and more effective
• Mapping current-state and future-state processes, systems, or member experiences
• Assisting with the tracking of milestones, deliverables, risks, issues, dependencies, decisions, and action items
• Participating in Agile ceremonies, planning sessions, working sessions, brainstorming