Summer Activity Manager- Miami Shores, FL

About the role

This is a seasonal, full-time, salaried, and in-person position that is integral to the success of our international programs. The Activity Manager is responsible for all excursions and activities for Brook Hill participants, including excursions to and around tourist sites, recreational activities, and evening activities.

Responsibilities

• Understanding, adhering to, and enforcing all Brook Hill/campus policies and procedures, including interacting with groups of international high school students and their group leaders in a professional, enthusiastic, and customer service-oriented manner.
• Ensuring the safety of all participants and practicing appropriate emergency preparedness and response under Brook Hill protocols.
• Communicating Brook Hill policies and procedures to participants with clarity, empathy, and respect.
• Maintaining frequent communication and reporting with Brook Hill Head Office.
• Being on call every night for the duration of the program.
• Assisting in duties other than the aforementioned and the following, as assigned and as they arise.
• Supervising a team of residential staff members and managing all logistical and interpersonal responsibilities, including directly supervising Activity Coordinators and, if applicable, overseeing Summer Counselors.
• Coordinating, leading, and ensuring the proper and smooth execution of all off-campus excursions for Brook Hill students and group leaders.
• Oversight of the planning, coordination, and proper execution of all on-campus activities, events, and recreation.
• Contributing to the delivery of a high-quality international education experience for our clients, including creating a welcoming and informative environment for groups from their arrival and orientation through their departure.
• Determining and supporting the logistical and organizational needs of the campus in conjunction with the management team, including supporting the oversight of Brook Hill social media, the Brook Hill website, campus signs, and Brook Hill branding.

Requirements

• Authorization to work in the U.S. required.
• Must be 18 years or older.
• Bachelor’s degree preferred (at the time of start date); high school diploma required.
• Prior supervisory experience required.
• Event planning or coordination experience required.
• Customer service experience required.
• Command of Microsoft Excel and Google Drive required.
• Experience in the hospitality and tourism industry strongly preferred.
• Experience with summer or study travel programs strongly preferred.
• International and intercultural experience strongly preferred.
• Administrative experience preferred.

Qualifications and Desired Skills

The successful Activity Manager candidate will have strong coordination and organizational skills and be able to work with diverse groups of people in a high-pressure environment. They will be detail-oriented, self-motivated, adaptable, professional, enthusiastic, and always have a positive attitude. The successful candidate will also have strong problem-solving, customer service, multi-tasking, communication, management, and interpersonal skills.