Subrogation Adjuster

Accountabilities

• Manage recovery efforts, investigate claims, and ensure accurate handling of outgoing and incoming subrogation matters.
• Initiate investigations for incoming and outgoing subrogation losses.
• Prepare auto damage and first-party medical subrogation claims for recovery by gathering relevant documentation and determining accurate claim values.
• Communicate with policyholders, insurance carriers, and payees throughout the claims process.
• Review subrogation demands involving auto damage, fixed property, and specialty vehicles.
• Evaluate the completeness, accuracy, and quality of supporting documentation.
• Confirm settlement proceeds and issue deductibles to policyholders when applicable.
• Identify appropriate cases for arbitration referrals and provide supporting documentation.
• Process payments within assigned authority levels.
• Apply negotiation techniques to achieve effective settlements while considering overall business impact.
• Conduct liability and coverage investigations to support claim decisions.

Requirements

• Prior claims handling experience, strong analytical abilities, and professionalism needed to manage sensitive customer and industry relationships.
• Experience with claims best practices and subrogation processes.
• Familiarity with Arbitration Forums and E-Subrogation Hub.
• Ability to obtain and maintain insurance licenses in multiple states, including Texas, within three months.
• Strong understanding of liability and coverage investigations.
• Excellent attention to detail and organizational skills.
• Professional communication skills with the ability to remain empathetic and customer-focused.
• Curious mindset with the ability to approach challenges with an open mind.
• Able to work effectively in a team-oriented environment.
• Strong problem-solving skills and ability to manage priorities independently.

Benefits

• A flexible remote work environment.
• A competitive benefits package designed to support employees’ professional and personal needs.