Studio Operations & Growth Director

About the role

Lola Hair Studio is a premium boutique salon at 703 Mt. Auburn St, Cambridge, MA — on a mission to inspire confidence, courage, and connection through the beauty of design. A seven-time Salon Today 200 award winner, Green Circle sustainability partner, and founder-led team of approximately 12 professionals who believe that great culture and great results aren't opposites — they're the strategy. We're at $1.5M and building toward $3M. The operator who helps us get there grows every step of the way. We believe in a positive, uplifting environment, generous giving, a growth mindset, and brave leaders.

Responsibilities

• Own the floor — physically present, monitoring client experience, quality, cleanliness, and team performance in real time
• Report proactively — weekly KPI updates to the CEO with solutions framed, not open questions waiting for direction
• Build and document SOPs — repeatable systems for scheduling, inventory, pricing, retail, and vendor management designed to replicate across future locations
• Lead the sales culture — coach the team on pre-booking, retail recommendations, and service add-ons through genuine confidence, not scripts
• Hold the standard — direct, timely accountability conversations when pre-booking, retail, or service expectations slip — including with long-tenured team members
• Develop the Guest Care Coordinator — daily coaching and progressive delegation toward expanded floor leadership
• Delegate strategically — direct the VA on administrative execution so your focus stays at the leadership level where it belongs

Requirements

• 5–10 years of operations or general management in a service-based environment — salon/spa, upscale hospitality, premium retail, or boutique fitness
• Measurable KPI results you can speak to precisely — the metric, the baseline, and what it became under your leadership
• P&L literacy and experience managing budgets, vendor relationships, and inventory
• Proven SOP development — you've built systems that outlasted your involvement
• Sales culture leadership — comfortable coaching teams on service recommendations, retail, and pre-booking
• Polished, brand-aligned personal presentation — you look and feel like Lola the moment you walk in

Qualifications

• Genuine excitement about unlimited upside — the bigger Lola grows, the bigger your role, compensation, and future grow with it
• Ready to build something that has your name on it

Skills

• Decision-making ability
• Leadership skills
• Operational efficiency
• Team management
• Strategic planning

Benefits

• No ceiling on your growth — as Lola grows, your role, your compensation, and your opportunity grow with it
• Second location leadership, new revenue streams, and an ownership pathway are part of the plan — not a distant promise
• Salon Cadence leadership coaching — ongoing executive coaching, industry events, and leadership retreats built directly into this role
• 3 weeks PTO + wellness benefits
• An earned 4-day workweek — compressed 34-hour schedule once your KPIs are moving and your results justify it
• Mission that means something — 1% of revenue donated to the community, Green Circle sustainability partner, seven-time Salon Today 200 honoree

Pay

$70,000–$80,000 base salary — plus milestone bonuses up to $32,500 as Lola scales toward $2M+, and quarterly KPI bonuses up to $6,000/year

Schedule

A 4-day workweek — compressed 34-hour schedule once your KPIs are moving and your results justify it

Application

If you're a builder who wants real authority, real upside, and a future where every new location and every new revenue stream could carry your fingerprints, this is the role you've been looking for. Apply today and let's talk. We're proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. Employment offers are contingent upon the successful completion of a background check — just one of the ways we maintain a safe, trustworthy, and people-first workplace.