Studio Operations Manager

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Training & development

Responsibilities

• Train and recruit alongside lead instructors.
• Mentor and develop lead instructors.
• Serve as a studio coach when needed and maintain a schedule with a minimum of 16 classes per month.
• Oversee day-to-day studio operations, ensuring classes run smoothly and on schedule.
• Manage front desk operations, bookings, client check-ins, and studio systems.
• Manage lead instructors' studio cleanliness, equipment maintenance, and safety standards, and conduct studio audits.
• Handle client issues, feedback, and service recovery when needed.
• Support the hiring, onboarding, and training of instructors and front desk staff.
• Foster a positive team culture and maintain clear communication across staff.
• Execute local marketing initiatives to increase membership and class bookings.
• Manage studio social media presence, community engagement, and brand messaging.
• Develop partnerships with local businesses, wellness professionals, and community organizations.
• Coordinate promotional events, open houses, and workshops.
• Manage referral programs and membership promotions.
• Aid in digital marketing support, including email marketing campaigns, newsletters, and promotional messaging.
• Monitor website bookings and online presence across platforms such as Google and social media.
• Track marketing performance and report on campaign results.
• Drive membership sales and retention strategies.
• Track key metrics such as class attendance, membership renewals, and client acquisition.
• Identify opportunities to increase client lifetime value.
• Ensure a welcoming, professional environment for all clients.
• Implement initiatives to enhance member engagement and satisfaction.
• Implement feedback systems and continuously improve client experience.
• Monitor studio revenue, expenses, and profitability metrics.
• Support budgeting and financial reporting processes.
• Identify operational efficiencies that improve studio performance.

Qualifications

• Flexible and open availability with weekends and holidays required.
• Ability to work on-site and travel to studios at least 75% of the week, with the remaining 25% of the week remote.
• Occasional variations as needed, based on business needs.
• The position is full-time and exempt with an expected 40 hours worked per week (including classes coached).
• Multi-unit management experience (3-5 years preferred).
• Prior people management experience in high-end fitness, retail, or hospitality (3-5 years preferred).
• Prior group fitness instruction, personal training, or professional athletic training experience (2 years preferred).
• Bachelor’s degree (preferred).
• Proficiency in g-Suite and MS office, specifically excel and google sheets.
• Ability to lift/carry a minimum of 30 pounds.

Key Performance Indicators (KPIs)

• Membership growth and retention rate
• Class attendance and studio utilization
• Revenue and sales performance
• Client satisfaction and retention
• Marketing campaign performance and lead conversion

Summary

An Operations Manager plays a central role in ensuring BODYROK studios operates efficiently while supporting marketing initiatives that drive growth. By balancing operations, marketing execution, and client experience, the role directly contributes to long-term studio success, profitability, and community engagement.

Compensation

$80,000.00 - $90,000.00 per year

Benefits

• 10 paid vacation days per calendar year
• 5 sick days per calendar year
• Health, dental, and 401K available for all full-time employees