Studio Manager

About the role

At Tend, we do dentistry differently — combining hospitality, technology, and clinical excellence to create a patient experience unlike any other. As the Studio Manager, you’ll lead day-to-day operations for your studio, ensuring that patients receive best-in-class care while your team feels supported, engaged, and inspired. You’ll oversee 10-20+ staff members, balancing operational excellence, financial performance, and culture-building in equal measure.

Responsibilities

• Lead Daily Operations: Ensure the studio operates efficiently across staffing, scheduling, inventory, and patient flow.
• Champion Patient Experience: Collaborate with providers and staff to achieve or exceed NPS and revenue goals while addressing patient concerns with compassion.
• Drive Performance: Monitor KPIs, coach your team in real time, and make adjustments to meet studio targets.
• Develop Your Team: Lead onboarding, training, and regular check-ins that build alignment, accountability, and growth for your staff.
• Promote Culture: Actively model Tend’s values and foster a culture of respect, inclusivity, and collaboration in the studio.
• Partner Cross-Functionally: Work with People, Clinical, and Operations teams to hire, retain, and support a high-performing studio staff.
• Ensure Compliance & Quality: Conduct regular walk-throughs to maintain a safe, compliant, and welcoming studio environment.
• Optimize Scheduling: Manage staff schedules to balance patient access with efficiency and meet performance goals.

Requirements

• 5+ years’ experience leading teams of 10+ staff in a healthcare or hospitality environment.
• Experience partnering with clinical providers to deliver care and drive performance.
• 5+ years’ experience in management or operations preferred.
• Proven success managing KPIs, budgets, and operational targets.
• Strong communication and interpersonal skills, with a proven ability to influence and motivate teams.
• A passion for creating a positive culture and delivering an outstanding patient experience.
• Agility and problem‑solving skills to thrive in a high‑growth, fast‑paced environment.
• Physical requirements: ability to sit, stand, and move around the studio for extended periods; manual dexterity and proficiency with office technology; adequate vision (with or without correction); ability to bend, reach, and move throughout the studio; occasional lifting or movement of supplies up to 25 pounds; ability to communicate clearly and compassionately with guests, team members, and cross‑functional partners both in person and through technology.

Benefits

• Medical, dental, and vision insurance — plus our own Dental Wellness Program
• Generous Paid Time Off (PTO) and company holidays
• 401(k) plan
• Life & AD&D insurance, EAP, legal support, and more
• FSAs, HSAs, and pre‑tax transit benefits

Pay

Pay Range: $80,000 USD - $95,000 USD