Studio Lead - Missouri City

About the Role

Studio Leads at JETSET Pilates are dynamic team members who help clients and assist instructors. They provide exceptional service to clients while supporting staff in-person, via email, or over the phone. Studio Leads build rapport with clients and staff to create and maintain a welcoming environment.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales in conjunction with the General Manager/Owner-Operator using the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio, including the front desk and lobby area.
• Process retail sales and restock inventory as needed.
• Assist instructors in opening and closing duties.
• Stay up-to-date on all policies and pricing options to provide accurate information to clients.
• Assume other duties as assigned.

Schedule

Studio Leads are expected to work morning, evening, and weekend shifts as necessary.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans.