Studio General Manager

Key Responsibilities

• Sales & Lead Generation (Top Priority)
• Consistently meet and exceed personal and team sales goals
• Drive weekly lead generation through:
• Local business outreach
• Grassroots events and pop-ups
• Referral programs
• Community engagement partnerships
• Execute the LASER sales process to convert leads to long-term members
• Collaborate with ownership to forecast and execute against weekly/monthly revenue targets

Strategic Planning & Performance Management

• Set clear team KPIs and revenue goals with aligned daily/weekly action plans
• Lead weekly strategy meetings and monthly sales reviews
• Leverage reports to identify performance gaps and implement solutions
• Optimize all studio revenue streams: memberships, class packages, and retail

Retail & Member Experience

• Build rapport with every member to support satisfaction and retention
• Address and resolve member concerns with urgency and care
• Implement proactive strategies like check-ins for low-usage members, milestone rewards, and VIP member touchpoints
• Monitor daily retention reports and manage follow-up tasks

Team Leadership & Culture

• Recruit, onboard, and develop an exceptional sales and front desk team
• Deliver regular sales training, coaching, and role-play sessions
• Motivate the team to exceed targets with a clear path to commissions and incentives
• Uphold Club Pilates’s brand values through consistent team accountability and culture building

Studio Operations

• Oversee day-to-day operations, cleanliness, and presentation of the studio
• Manage staff schedules and class coverage to ensure optimal studio flow
• Ensure tech functionality and submit support tickets as needed
• Enforce compliance with local, state, and federal labor laws and Rumble policies
• Be onsite full-time, including evenings and weekends as required

Qualifications

• 2+ years of sales leadership experience, ideally in fitness, hospitality, or service-based industries
• Proven success in hitting personal and team sales goals
• High-energy leadership style with the ability to inspire, train, and manage a small team
• Strong interpersonal and written communication skills
• Proficient in CRM systems and sales reporting tools
• Highly organized and detail-oriented with a passion for problem-solving
• Passionate about fitness