Studio Assistant General Manager

About the role

This role is about elevating team performance while ensuring the studio delivers an exceptional client experience every day.

Responsibilities

• Deliver consistent, high-quality client service by modeling Restore’s hospitality standards.
• Support membership engagement, retention, and issue resolution to ensure positive client outcomes.
• Proactively de-escalate and resolve client concerns.
• Demonstrate in-depth knowledge of therapies, pricing, and compliance to coach staff on product expertise.
• Guide team members in sales strategies, membership promotion, and hospitality practices.
• Aid in KPI achievement by supporting studio sales, marketing, and operational initiatives.
• Partner with GM to set daily, weekly, and monthly goals for the team.
• Coach staff through feedback and recognition, ensuring accountability and growth.
• Ensure the studio is consistently clean, safe, and welcoming.
• Uphold brand standards across all aspects of facility presentation.

Requirements

• Education: High School Diploma or equivalent (required).
• Experience: 1+ year of management or supportive leadership experience (required).
• Experience: 4+ years of customer-facing experience (preferred).
• Proven success in sales and team leadership.
• Strong de-escalation and conflict resolution skills.
• Exceptional communication skills (written and verbal).
• Ability to multi-task and manage both client and staff needs.
• Intermediate computer proficiency.
• Flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Education: High School Diploma or equivalent (required).
• Experience: 1+ year of management or supportive leadership experience (required).
• Experience: 4+ years of customer-facing experience (preferred).
• Proven success in sales and team leadership.
• Strong de-escalation and conflict resolution skills.
• Exceptional communication skills (written and verbal).
• Ability to multi-task and manage both client and staff needs.
• Intermediate computer proficiency.
• Flexibility to work evenings, weekends, and holidays as needed.

Skills

• Education: High School Diploma or equivalent (required).
• Experience: 1+ year of management or supportive leadership experience (required).
• Experience: 4+ years of customer-facing experience (preferred).
• Proven success in sales and team leadership.
• Strong de-escalation and conflict resolution skills.
• Exceptional communication skills (written and verbal).
• Ability to multi-task and manage both client and staff needs.
• Intermediate computer proficiency.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits

• Health Coverage: Medical, dental, vision, disability, and life insurance (Full-Time, effective within 30 days).
• Paid Time Off (PTO): Available for Full-Time team members.
• Wellness Perks: Complimentary and discounted Restore services.
• Retailer 401k plan with employer match.
• Compensation: Bonus opportunities.
• Career Growth: Pathways to advance within Restore’s leadership structure.
• Pioneering Wellness: Work for an industry leader shaping the future of wellness.
• Impactful Leadership: Support the GM in creating meaningful results for both clients and employees.
• Innovation & Collaboration: Operate in a dynamic environment that values teamwork and creativity.
• Employee Wellness: Enjoy complimentary access to Restore’s therapies.
• Career Growth: Step into leadership development opportunities within a rapidly expanding company.

Pay

Compensation: Bonus opportunities.

Schedule

Flexibility to work evenings, weekends, and holidays as needed.

Additional Information

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restore Hyper Wellness.