Studio Experience Coordinator

Responsibilities

• Maintain a professional, warm, welcoming office environment
• Greet all clients, manage check-ins, pickups and payment
• Answer all inbound calls to the alts Studio
• Manage all client bookings and appointments
• Process new transactions and ensure internal reporting is correct
• Scan out all fittings to the proper fitter in the system
• Order and track inventory
• Ensure all outsourced garments are appropriately tagged, distributed and delivered
• Manage the flow of fitting room processes and appointment
• Collect payment from all clients and mark tickets as paid and collected
• Quick, warm, and on-brand customer communication across emails, calls and in-person
• Instruct Customers on how to check in for their appointments
• Offer each customer water, ensure the company playlist and scents are working properly
• Check in on customers throughout entire experience in studio - from check in to check out
• Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the larger ops team
• Contribute ideas to company policies to create an even better customer experience
• Frequent collaboration with the Tailor Shop Manager of your alts studio in order to assess studio needs and day to day operations
• Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
• Ensure all garments are racked in accordance to alts standardized racking system
• Properly record and document all RFA’s, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency

Requirements

You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease.

You are a skilled communicator. You’re both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.

You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in.

You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.

You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe.

You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all.

You are able to recognize how your individual role feeds into the larger organization’s objectives.

You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.

Qualifications

A batchelor's degree OR directly related experience required

Prior responsibilities in the fashion industry, and communications management desired

Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired

Benefits

This role has a starting range of $45,000-$50,000 per year and requires regular weekend availability. This includes up to $2,000 bonus pay per year.

Pay

This role has a starting range of $45,000-$50,000 per year

Schedule

This is a full-time in-person role in New York