Client Experience Coordinator

Description

The Client Experience Coordinator is the welcoming face of SCCS, responsible for delivering a warm, concierge-level experience to every client and visitor from the moment they walk through the door. This position focuses exclusively on the in-person client experience: greeting clients, attending to their comfort, collecting co-pays, and gathering consent forms and other required documents, all while maintaining client confidentiality and privacy within the behavioral health setting.

Requirements

• Education/Experience: 1 year of customer service, hospitality, or front office reception experience. High School Diploma or equivalent. Bilingual preferred. Experience with Electronic Health Record preferred.

• Licensure, Registration, Certification: Valid CA driver’s license and proof of automobile insurance. Completion of CPR/First Aid/ProACT certification within the first thirty (30) days of employment.

• Physical Requirements: Ability to drive a motor vehicle without restrictions. The position requires about 5-10% of travel time per week. Senses of vision, hearing and smell sufficient to regularly operate a motor vehicle, to visualize threats in the environment or risks to clients, and to operate safely in the field.

Job Specific Competencies

• Job Knowledge and Skill Application: Demonstrates a thorough understanding of knowledge specific to practices and concepts associated with job function. Seeks out and effectively utilizes available resources when completing work assignments. Works within available guidelines, approaches and policies but can adapt methods depending on the outcome desired.