Studio+ Customer Growth Consulting - TMT - Manager

About the role

The opportunity involves leading customer transformation programs from vision to execution for clients in the TMT sector (Technology, Media, Telecom). This role focuses on shaping strategy, designing future state experiences, and leading cross-functional teams across multiple channels to deliver measurable business outcomes for clients.

Responsibilities

• Marketing Transformation Leadership: Define the transformation vision and roadmap across marketing strategy, operating model, and execution for clients in the TMT sector.
• Team Leadership: Lead, inspire, and mentor a team of growth strategists, martech/data specialists, designers, and marketing operations specialists.
• End-to-End Transformation Delivery: Oversee the design and implementation of scalable growth & marketing ways of working - including planning, workflow, governance, and AI-enabled content and campaign operations.
• Client Relationship Management: Act as a trusted partner to client growth, marketing, digital, and customer experience leaders - aligning stakeholders, driving decisions, and ensuring measurable outcomes.
• Practice Growth: Support the Practice leaders by developing commercial proposals, packaging solutions and offerings, developing thought leadership, and helping with recruiting.
• Innovation & Enablement: Build continuous understanding and knowledge of the latest AI-driven marketing innovation and tools, and how they can be applied to drive personalization at scale, improve campaign effectiveness and efficiency, and optimize processes and operations.

Requirements

• Bachelor’s degree in marketing, Communications, Design, or related field; advanced degree a plus
• 7+ years of experience in growth, marketing or customer experience consulting roles
• Proven track record leading growth strategy and execution programs and/or customer‑facing transformation initiatives from strategy through execution
• Expertise across growth strategy, performance marketing, marketing processes and organization design, martech, CRM, campaign development & activation across paid and owned channels
• Significant experience in any of the following sectors: Media & Entertainment, Technology, Telecommunications
• Experience managing large global teams in distributed, hybrid, or offshore/onshore models
• Demonstrated ability to balance strategic oversight with hands-on direction
• Excellent communication, storytelling, and problem solving‑solving skills
• Strong client-facing presence with the ability to influence stakeholders and propose solutions complex business challenges
• Passion for mentoring and developing talents
• Curiosity and/or experience in AI-driven marketing

Qualifications

• Willingness for travel as follows: in office 2-3 Days/week, 50% domestic travel
• The ability and willingness to travel and work in excess of standard hours when necessary
• Access to reliable transportation to/from the EY office and client sites. A driver's license is strongly recommended as ride share and public transportation options may not be available in all locations

Benefits

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
• The base salary range for this job in all geographic locations in the US is $128,400 to $235,300. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $154,000 to $267,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.