Studio Coordinator - Smashbox Studios Brooklyn

Smashbox Studios is seeking a full-time, on-site Studio Coordinator in Brooklyn, NY to serve as our front-of-house representative and concierge, ensuring all clients receive 5-star treatment.

About the role

An ideal candidate is positive, efficient, well-presented, and prepared to engage discerning clients—including high-profile talent—while maintaining professionalism and discretion. This role requires a flexible schedule with intermittent early mornings, late nights, and some weekend availability. You’ll assist with bookings, admin, client communications, studio tours, booking inquiries, online content collection, and collaborative social media planning.

Responsibilities

• Manage front of house, including reception, lobby, and café areas
• Oversee studio floor staff, including part-time and freelance personnel
• Greet clients and guests, sign in messengers/merchandise, direct calls, prepare café orders, and provide amenity items
• Order and maintain café supplies and studio amenities, tracking and approving expenses
• Maintain high-level presentation in studio, lobby, and café with meticulous attention to detail
• Manage and track all incoming/outgoing client merchandise
• Coordinate with multiple departments to ensure an optimum client experience
• Keep staff informed of logistical details pertinent to studio activity
• Engage all members of the client’s team (producers, photographers, agents, stylists) and develop ongoing working relationships
• Track and collect online client content; collaborate on company social media posting and engagement
• Assist the studio booking process, including contract negotiations as delegated by the Bookings Director
• Field client questions/concerns and relay information/updates from the Booking department
• Support other administrative projects/assignments as needed
• Ensure a successful guest experience to foster enthusiastic recurring clients

Requirements

• Full-time, on-site position in Brooklyn, NY
• Customer service experience
• Barista and/or café experience
• High standards of courtesy and efficiency
• Professionalism and grace in all interactions
• Developed communication skills
• Acute awareness of presentation and detail
• Knowledge of social planning, DAM software, and/or Instagram metrics is a plus

Benefits

• Major medical, dental, and vision insurance
• FSA and HSA options
• Commuter benefits

Pay

The anticipated salary range for this role is $17 – $18.50 per hour. Ranges are based on labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience, and skills relative to the defined job requirements.

About Smashbox Studios

Smashbox Studios is a premier photo and film studio in Los Angeles that regularly hosts photo shoots, film shoots, and events for photographers, producers, and celebrities. Founded in 1990 by Davis and Dean Factor—great-grandsons of Hollywood cosmetics legend Max Factor—the enterprise expanded to include a photo studio, modeling agency, and production company. Smashbox Cosmetics launched in 1996, and in 2018, Smashbox Studios expanded to New York, opening its first Brooklyn location.

About CoCreativ

CoCreativ partners with top brands, agencies, and creative professionals to provide a full range of essential production services. Our vertically integrated companies—Industrial Color, Smashbox Studios, and globaledit—offer end-to-end services, including e-commerce photo studio facilities, on-site photo production, photo and video capture, retouching, post-production, and creative workflow solutions. We serve industries such as fashion, retail, advertising, media, and entertainment worldwide. Headquarters are in Tribeca, NY, with additional offices in Los Angeles and studios in Williamsburg (Brooklyn).

Some of our clients: Publicis, McCann Worldgroup, BBDO, Procter & Gamble, Wieden & Kennedy, Tommy Hilfiger, Absolut Vodka, Nike, Grey Worldwide, J. Walter Thompson, L’Oréal, Vogue, GQ, and W Magazine.