Studio Application Tech Support

About the role

We're looking for a motivated Digital Services Support Analyst who is passionate about technology and creative production. This is an on-site, client-facing role supporting photography and video studios, where you'll troubleshoot digital capture systems, creative workstations, and enterprise IT equipment to keep productions running smoothly.

Responsibilities

- Prepare, configure, and stage IT and digital capture equipment for daily photo and video productions. - Test hardware, software, and tethered capture workflows before each shoot to ensure production readiness. - Provide on-set technical support, quickly resolving hardware, software, networking, and digital capture issues. - Support macOS and Windows workstations, Capture One, Adobe Creative Cloud, Microsoft 365, and studio peripherals. - Troubleshoot camera-to-computer connections, storage devices, monitors, printers, and other production technology. - Manage multiple support requests across active studios while delivering exceptional customer service. - Maintain accurate inventory, asset tracking, equipment organization, and compliance. - Coordinate equipment rentals, perform basic hardware maintenance, and identify opportunities to improve processes through automation. - Partner with Enterprise IT teams to support technology deployments and ongoing operations.

Qualifications

- Minimum 1 year of experience in IT Support, Desktop Support, Help Desk, Digital Capture, or a related technical role. - Experience with Capture One, Adobe Creative Cloud, Lightroom, and Microsoft 365 (preferred). - Experience troubleshooting Windows and macOS systems (preferred). - Familiarity with professional photography equipment and tethered capture workflows (preferred). - Strong problem-solving, organizational, and customer service skills. - Ability to prioritize multiple tasks and remain composed during fast-paced, client-facing productions. - Knowledge of medium format, DSLR, or mirrorless camera systems (preferred). - Familiarity with RAID storage, servers, networking, or cloud technologies (preferred). - Experience supporting photography, video, or creative studio environments (preferred).

Benefits

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.