Studio Application Tech Support

About the role

We partner with leading Fashion & Beauty brands to create innovative content at speed and scale. Our Digital Services Support team keeps our studio technology running seamlessly, enabling world-class creative productions through exceptional technical support and client service.

Responsibilities

• Prepare, configure, and stage IT and digital capture equipment for daily photo and video productions.
• Test hardware, software, and tethered capture workflows before each shoot to ensure production readiness.
• Provide on-set technical support, quickly resolving hardware, software, networking, and digital capture issues.
• Support macOS and Windows workstations, Capture One, Adobe Creative Cloud, Microsoft 365, and studio peripherals.
• Troubleshoot camera-to-computer connections, storage devices, monitors, printers, and other production technology.
• Manage multiple support requests across active studios while delivering exceptional customer service.
• Maintain accurate inventory, asset tracking, equipment organization, and compliance.
• Cook up equipment rentals, perform basic hardware maintenance, and identify opportunities to improve processes through automation.
• Partner with Enterprise IT teams to support technology deployments and ongoing

Requirements

• Minimum 1 year of experience in IT Support, Desktop Support, Help Desk, Digital Capture, or a related technical role.
• Experience with Capture One, Adobe Creative Cloud, Lightroom, and Microsoft 365.
• Experience troubleshooting Windows and macOS systems.
• Familiarity with professional photography equipment and tethered capture workflows.
• Strong problem-solving, organizational, and customer service skills.
• Ability to prioritize multiple tasks and remain composed during fast-paced, client-facing productions.
• Knowledge of medium format, DSLR, or mirrorless camera systems.
• Familiarity with RAID storage, servers, networking, or cloud technologies.
• Experience supporting photography, video, or creative studio environments.

Qualifications

• Physical Requirements: Ability to lift up to 50 pounds and work throughout active studio environments.

Skills

• Technical proficiency with Capture One, Adobe Creative Cloud, Lightroom, and Microsoft 365.
• Experience with professional photography equipment and tethered capture workflows.
• Strong problem-solving and customer service skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of medium format, DSLR, or mirrorless camera systems.
• Familiarity with RAID storage, servers, networking, or cloud technologies.
• Experience supporting photography, video, or creative studio environments.

Benefits

• Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.
• Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Pay

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

Schedule

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.