Student Support Services Coordinator

About the role

The Opportunity: As the Student Support Services (SSS) Coordinator for the TRIO program, you will play a key role in supporting a federally funded program designed to help first-generation, low-income, and students with documented disabilities achieve academic success.

Responsibilities

• Serve as the primary operational and administrative point of contact for internal and external stakeholders, coordinating administrative functions across departments, managing records and budgets, providing administrative support to program staff, and acting as a liaison for the program.
• Analyze, manage, maintain, and monitor operational, grant, and contract budgets in accordance with program guidelines; prepare and maintain financial and fiscal reports; reconcile accounts and process fund transfers and budget adjustments as needed; and complete a variety of financial transactions, including purchasing, payroll, travel, interdepartmental transactions, and participant stipends.
• Establish and maintain participant records and files, track and report statistical information, verify eligibility documentation and academic records, and assist with organizing and implementing events for prospective and current participants.
• Help ensure compliance with federal grant requirements and state and federal policies while serving as a resource to students, staff, and the public regarding SSS and other Access & Opportunity program initiatives.
• Implement and maintain systems and processes that support student programs and services, coordinate tutoring resources, and provide advising and career guidance to students.
• Contribute to increasing student retention, academic achievement, and graduation rates while helping participants successfully navigate their academic and career goals.

Requirements

• Positions require a Bachelor's degree and two (2) years of professional work experience in student services or related education/experience. A Master's degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year-for-year basis.
• Experience leading or directing the work of others.
• Demonstrated excellent verbal/written communication and interpersonal skills.
• Ability to work effectively and positively in a team environment.
• Attention to details, organized, and multi-tasking to meet deadlines.
• Demonstrated public speaking skills/experience.
• Willingness to travel occasionally for programmatic and professional development purposes.

Qualifications

• Demonstrated experience with Microsoft Office including Access, Excel, Outlook, PowerPoint, and Word.
• Advanced Degree (Ph.D. or Master’s) in relevant field.
• Experience in the administration of student access programs in an institution or higher education (i.e. College Access Programs, TRIO, HEP/CAMP programs).
• Prior experience with grant writing.
• Demonstrated experience working with students from first-generation, low-income, students with a disability or underserved students in higher education.
• Knowledge of the policies, principles and procedures of a higher education institution and federal regulations.

Skills

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a team environment.
• Public speaking skills/experience.
• Ability to work independently and manage multiple tasks.
• Experience with Microsoft Office tools.
• Knowledge of federal regulations and policies.

Benefits

WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver.

Pay

• Student Support Services Coordinator 1: $3,750.85 - $5,397.56 | Commensurate with experience and qualifications
• Student Support Services Coordinator 2: $4,061,90 - $5,800.00 | Commensurate with experience and qualifications

Schedule

This is a full-time (100% FTE), temporary Position. This position is overtime eligible. Temporary End Date: This is a temporary position expected to end on August 31, 2027. Renewal is dependent on the need for extension and/or if additional funding is secured to extend employment. We are currently in year 1 of a 5-year grant cycle.

Benefits

WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver.

Position Sponsorship Eligibility

This position is not eligible for work visa sponsorship.

About Department/College/Area/Campus

Access & Opportunity

Application Instructions

Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

• Resume
• Cover Letter

External candidates, upload all documents in the “Application Document” section of your application. Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application. Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible.

Reference contact information will be requested later in the recruitment process through Workday.

Background Check

This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.

Time Type

Full time

Position Term

12 Month