Client Services Coordinator

This role operates within a Philippine-based travel agency and tour operator specializing in domestic and international packages, groups, corporate/incentive travel, ticketing, hotels, transfers, and visa assistance. The Client Services Coordinator focuses on service resolution while maintaining clear separation between applicant screening and customer payment/visa-service operations. Visa outcomes are never guaranteed.

About the role

The Client Services Coordinator ensures service resolution remains usable under the specific demands of a travel agency environment. Work must be traceable, unresolved items must have clear owners, and repeated errors must be identified before causing downstream rework. Decisions should reflect the operating context of a Philippine travel agency handling diverse travel services.

Responsibilities

• Document client service coordination with issue resolution, ensuring each checkpoint includes a visible source, owner, status, and next action.
• Maintain role documentation with status tracking, following a client-focused, services-focused, coordination-owned work profile.
• Reconcile case management with deadline management, ensuring all actions are traceable and assigned.
• Coordinate documentation with reporting to maintain visibility of work progress.
• Review quality control and workflow management to prevent downstream rework.

Requirements

• Use Travbest Workflow Context and Customer Service confidently in a client-focused, services-focused, coordination-owned role.
• Apply data accuracy without losing track of evidence or deadlines.
• Document process compliance and issue escalation decisions clearly.
• Exercise judgment in follow-ups, relying on outside confirmation rather than assumptions.
• Ensure role-specific handoffs combine status tracking, follow-up, and documentation to keep work secure and traceable.

Pay

Base salary: $40,000–$60,000 per year.

Schedule

Full-time, 100% remote within the United States.