Client Support Coordinator

About the role

The Client Support Coordinator serves as a key point of contact for customer account support and order‑related activities. This individual assists customers, processes transactions, coordinates with internal departments, and ensures requests are handled accurately and efficiently from start to finish. The role is office‑based and not a call‑center or retail position.

Responsibilities

• Process customer orders, exchanges, returns, and related requests.
• Respond to customer inquiries regarding orders, pricing, product information, availability, shipping status, and account‑related questions.
• Maintain accurate customer and transaction records.
• Coordinate with multiple departments to ensure timely resolution of customer requests.
• Obtain purchase order numbers and payment information as needed.
• Verify and update customer account information.
• Track customer requests through completion and provide follow‑up as needed.
• Support front‑office and administrative functions assigned.

Qualifications

• Previous experience in client support, customer account management, order processing, inside sales support, administrative support, or a similar office‑based role.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Strong organizational and time‑management abilities.
• Proficiency with Microsoft Office and ability to learn new software systems quickly.
• Positive attitude, strong work ethic, and willingness to assist others.

Preferred backgrounds

• Customer account support
• Order processing or order management
• Inside sales support
• Administrative support
• Business‑to‑business customer service
• Account coordination

Education

• High school diploma or equivalent required.
• Bachelor’s degree or equivalent work experience preferred.

Benefits

• Excellent benefits package.
• 10% 401(k) match after six months.
• Pet‑friendly office environment.
• Stable company with a strong team culture.
• Direct‑hire opportunity (full‑time, 100% in‑office).

Pay

Salary: $45,000 – $50,000 per year.

Schedule

Monday – Friday, 8:00 AM – 5:00 PM (100% in‑office).