Client Services Coordinator

About the Role

The Client Services Coordinator operates within event management and marketing, specializing in corporate events, product launches, brand activations, creative design, and experiential campaigns. This role focuses on client services coordination with an emphasis on service resolution, ensuring confirmed facts, pending dependencies, and exceptions are visibly separated and managed.

Responsibilities

• Maintain client services coordination with issue resolution, ensuring each checkpoint includes a visible source, owner, status, and next action within the context of event management and marketing.
• Reconcile global events role documentation with status tracking, adhering to a client-focused, services-focused, and coordination-owned work profile.
• Coordinate case management with deadline management, ensuring traceability and accountability for all tasks.
• Review documentation and reporting to maintain clarity and accuracy in client services coordination.
• Implement document quality control and workflow management to prevent downstream rework and surface repeated errors.

Decision Pattern & Quality Standards

Strong client services coordination ensures service resolution remains usable under the specific demands of event management and marketing. Completed work must be traceable, unresolved items must have clear owners, and repeated errors must be identified before causing rework.

• Use Strive Global Events Workflow Context and Customer Service confidently in the context of event management and marketing.
• Apply data accuracy without losing track of evidence or deadlines.
• Document process compliance and issue escalation decisions to maintain clear reasoning.
• Exercise judgment in follow-up, especially when coordination depends on external confirmations rather than assumptions.
• Ensure role-specific handoffs combine status tracking, follow-up, and documentation to keep work secure, traceable, and ready for the next teammate.

Position Details

This is a full-time, associate-level role. The position is 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.