Student Support Representative

This Contract position is based in Virginia Beach, Virginia, and plays a key role in delivering a supportive, informative experience for candidates exploring educational programs.

Responsibilities

• Engage with prospective students by phone and through scheduled conversations to explain program options, admissions steps, and next actions in a clear and thorough manner.
• Coordinate and lead candidate interviews, evaluate alignment between student goals and available programs, and help determine readiness for enrollment.
• Manage the full inquiry-to-start process by responding to inbound interest, placing outbound follow-up calls, collecting application materials, and helping students stay on schedule for orientation.
• Maintain accurate and timely records of student interactions, application progress, and recruitment activity within the database.
• Build and sustain a pipeline of prospective students through outreach efforts, referrals, lead generation activities, and ongoing follow-up.
• Partner with admissions, financial aid, and campus teams to create a smooth handoff process and support a positive experience for each applicant.
• Prepare daily updates on outreach efforts, applicant progress, and enrollment results for review with leadership.
• Uphold admissions policies, regulatory expectations, and high standards while completing assigned tasks efficiently and ethically.
• Contribute to team success by supporting additional recruitment and student service duties as directed by leadership.

Requirements

• 3+ years of experience in admissions, enrollment support, recruiting, or a related student-facing role.
• Demonstrated ability to conduct interviews, schedule appointments, and guide individuals through an application or enrollment process.
• Experience handling both inbound and outbound calls in a fast-paced, service-oriented environment.
• Strong customer service and interpersonal skills with the ability to build trust and communicate effectively with prospective students.
• Proficiency in high-volume data entry and maintaining accurate records in a database or student information system.
• Ability to generate leads through outreach, referrals, and community engagement efforts.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities while meeting goals.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.