Student Support Representative / AS1311P

About the role

The Student Support Representative works in the Division of Student Services and reports directly to the Director of Enrollment Services. The position is located at the Mississippi Gulf Coast Community College in Gautier, MS.

Responsibilities

• Assist customers in an efficient and customer-friendly manner with application procedures, consumer information, and general inquiries for those entering the Enrollment Services Center, calling on the phone, or emailing correspondence.
• Support and provide superior service via face-to-face, phone, face-to-face, and emails.
• Positively and professionally, greet students entering the Enrollment Services Center assisting and resolving their needs.
• Maintain a positive, professional environment with time flexibility for multi-tasking especially regarding prioritizing call transfers, call backs, holds, interruptions, and unintentional disconnects.
• Collect and properly manage documents submitted by customers.
• Maintain an extensive knowledge base of the institution to provide accurate information to potential and current students about admission requirements, financial aid requirements, student accounts, and other general information.
• Afford students assistance with the utilization of web-based resources before leveling them up to Enrollment Specialists or different departments.
• Participate in the planning and execution of all Enrollment Services functions.
• Be an effective member of the Enrollment Services team by maintaining an effective working relationship with campus personnel, students and the community.
• Maintain responses to the electronic mailbox.
• Utilize Banner administrative software, imaging software, and other appropriate software to support office procedures and specified duties.
• Serve the customer beyond their expectations.
• Be familiar with the College Catalog, Student Handbook, and MGCCC website.
• Be familiar with and abide by MGCCC Policies and Procedures Manual.
• Upgrade skill level and performance through employee development.
• Understand the impact of attitude in handling customers.
• Effectively deal with job stress, angry callers, and upset customers in a professional and positive manner.
• Be familiar with and adhere to FERPA/privacy guidelines.
• Maintain confidentiality of all conversations and documents for enrollment services applicants and recipients.
• Direct phone calls and walk-in traffic to the appropriate personnel or department in an effective and efficient manner.
• Be flexible in working extended hours, such as evenings, weekends, or holidays, etc. as needed.
• Assist in general office functions, sharing duties with other staff personnel.
• Initiate and advise the withdrawal process for students.
• Perform other duties as assigned by the Director of Enrollment Services, Dean of Student Services and Enrollment Management and/or Campus Vice President.

Requirements

• Minimum of an Associate's Degree from a regionally accredited institution of higher learning.
• Customer service experience in a professional setting.
• Skilled in operation of personal computers and Microsoft Office Suite.
• Excellent written and verbal communication skills.

Qualifications

• Experience with SCT Banner or other administrative software.
• Demonstrated student services experience in a community college setting.
• Demonstrated ability to multi-task within a team environment.
• Experience with Perceptive or other document imaging software.

Benefits

Mississippi Gulf Coast Community College is an Equal Opportunity Employer and welcomes students and employees without regard to race, religion, color, national origin, sex, age or qualified disability in its programs and activities. For further information, contact the Compliance Officer, P.O. Box 609, Perkinston, Mississippi 39573, telephone number 601-528-8735, email address compliance@mgccc.edu.