Student Support Liaison

Chamberlain University, with more than 135 years of history in healthcare education and as the largest nursing school in the country, is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. Through Chamberlain Care®, we provide students with tools and resources to succeed within a supportive community.

About the role

The Student Support Liaison promotes student success by providing holistic, student-centered support across various service areas. This role serves as a key point of contact for students, ensuring persistence by proactively engaging them and removing barriers to success. Liaisons collaborate with university departments to resolve student inquiries and foster a culture of care aligned with the institution's mission and values.

Responsibilities

• Respond to student questions and concerns, connecting them to appropriate university resources.
• Collaborate with other departments to ensure a seamless and supportive student experience.
• Assist students with appointment scheduling, portal navigation, and self-service tools.
• Promote and support student opportunities such as federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
• Plan and facilitate events like career fairs, open houses, workshops, and graduation in collaboration with the Campus Support Coordinator.
• Assist students with questions regarding local and state funding, military services, and scholarship opportunities.
• Serve as the point of contact for compliance audits.
• Identify opportunities and implement process and technology solutions to enhance student retention.
• Develop and maintain knowledge of enterprise applications and business processes.
• Perform other duties as assigned and comply with all policies and standards.

Requirements

• Bachelor’s Degree (Required).
• 1+ year of experience in higher education, customer service, or a related field (Required).
• High level of interpersonal, communication, and problem-solving skills.
• Ability to interact with all levels within the organization.
• Ability to work independently and as part of a team.
• Self-starter with effective prioritization skills.
• Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot).
• Experience with Student Information Systems is a plus.
• Knowledge of higher education federal and state regulations.
• Superior written and verbal communication skills.
• Ability to make sound decisions with minimal supervision.

Pay

The expected pay range for this position is between $23.00 and $25.00 per hour. Actual pay will be adjusted based on experience, training, geographic location, licensure, certifications, market factors, departmental budgets, and responsibility.

Benefits

• Health, dental, vision, life, and disability insurance.
• 401k Retirement Program with a 6% employer match.
• 15 paid vacation days each calendar year.
• 12 paid holidays plus 2 floating holidays.

For more information related to benefits, visit https://careers.covista.com/benefits.