Student Success Manager - Nursing

About the role

The Student Success Manager plays a crucial role in recruiting, enrolling, and guiding a diverse cohort of students through Kaplan's undergraduate and graduate programs. This role involves engaging in recruitment efforts, advising students on career and program interests, managing onboarding, and offering personalized support.

Responsibilities

• Engage in recruiting efforts to attract and enroll qualified undergraduate and graduate students.
• Conduct outreach activities through outbound calls, scheduled phone appointments, emails, chat, video chat, and SMS.
• Advise and guide students regarding career and program interests, ensuring alignment with their academic and professional goals.
• Aid prospective students through the enrollment process specific to their chosen program.
• Manage all aspects of onboarding for enrolled students, providing financial guidance related to funding their education from enrollment through graduation.
• Offer personalized advice and support, nurturing relationships, aligning degree outcomes with career goals, and providing course guidance and registration support to ensure stellar student experiences.
• Orient students regarding admissions and catalog requirements, academic policies, registration procedures, and available resources.
• Service a cohort of students, meeting predetermined enrollment and retention metrics.
• Encourage and support students to progress through advanced degree programs.
• Collaborate with academic and admissions departments along with faculty to ensure program alignment and student success and adherence to State and Federal regulations, FERPA, and institutional compliance standards.
• Effectively utilize technology platforms for student management, communication, and engagement, and maintain knowledge of online education platforms and career planning tools.

Requirements

Minimum Qualifications:

• Bachelor’s Degree with a focus in Business, Education, Psychology, or Communications.
• At least 3 years of relevant experience counseling/advising, stellar customer service and/or sales concierge service, management of a large customer base.
• At least two years of experience for every year of formal education required.
• All interested candidates for this position who do not have a degree must enroll in a degree-seeking program and maintain good standing with any student loan debt.

Qualifications

• Strong proficiency in utilizing technology for student management and engagement.
• Knowledge and skills considered essential in using technology to assist individuals with understanding the online learning platform as well as career planning.
• Familiarity with student information systems and CRM tools such as Cvue, SRM(SalesForce), CampusLogic, Brightspace, Canvas, Slate.
• Proficient with Outlook, Microsoft Office, and/or Google Apps for Work.
• Ability to provide advice on academic, organization and university policies and processes to include funding.
• Excellent consultative sales and problem-solving skills.
• Excellent verbal and written communication, good listener, interpersonal skills, time management, organizational, problem-solving/decision-making.
• Conflict resolution, ability to de-escalate student issues.
• Understanding the nuances of FERPA guidance and regulations.
• Analyzing the student dashboard and reports to optimize student experience and outcomes.
• Identifying and understanding students' career decision-making processes.
• A self-motivated, strong work ethic, go-getter, results-oriented, resilient, compassionate, patient and persuasive, flexible, passionate, ability to multitask, and detail-oriented.

Benefits

Our comprehensive total rewards package includes remote work providing a flexible work/life balance, a comprehensive retirement package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure), our Gift of Knowledge Program providing tuition assistance and substantial discounts for our employees and close family members, comprehensive health benefits new hire eligibility starts on day 1 of employment, generous paid time off including paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities. We are committed to providing a supportive and rewarding work environment where every employee can thrive.

We are an equal opportunity employer and comply with all applicable federal and state wage laws. Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.