Student Success Intake Specialist

About the role

The Student Success Intake Specialist serves as a part-time position within the Center for Student Success. This position provides administrative and operational support for the Center while assisting students with accessing campus resources.

Responsibilities

• Professionally greet students, faculty, and visitors entering the Center for Student Success.
• Provide general assistance and information to students regarding advising, tutoring, registration, and other student support services.
• Absorb and answer general inquiries.
• Monitor student check-in procedures for advising appointments and direct students to appropriate staff members.
• Assist with scheduling advising and success coaching appointments.
• Provide administrative support for Success Coaches and advising staff.
• Maintain office records and assist with filing and organizing student documents.
• Retrieve and distribute mail and departmental correspondence.
• Complete institutional forms such as purchase requisitions, travel requests, and other administrative documentation when required.
• Maintain office supplies and assist with ordering supplies when needed.
• Absorb and assist with student success events, outreach activities, and other center initiatives.
• Document student needs using established intake procedures or systems.
• Direct students to appropriate services including advising, tutoring, and registration support.
• Track general trends in student visits and communicate recurring issues to staff.

Requirements

• Associate degree required.
• Minimum of one year of relevant office, administrative, or customer service experience.
• Strong interpersonal and communication skills.
• Computer and data entry skills required.
• Ability to work both independently and within a team environment.
• Must be dependable and able to maintain confidentiality of student information.
• Organizational and time management skills required.
• Knowledge of Microsoft Office, internet applications, and Banner software or the ability to learn.

Qualifications

• Bachelor’s degree preferred.
• Two years of office experience in a higher education setting.
• Familiarity with student services such as advising, registration, or academic support programs.

Pay

$23,400

Schedule

Up to 30 hours per week

Benefits

N/A

Benefits

N/A

Application

To apply, please visit SUSLA's Application for Employment and attach your cover letter, resume, transcripts, and three references.

Equal Opportunity

The Southern University at Shreveport is an equal opportunity employer and does not discriminate on the basis of race, sex, sexual orientation, gender identity, gender expression, religion, color, national or ethnic origin, age, disability, military service, covered veteran’s status, or genetic information in its administration of education policies, programs, or activities; admission policies; scholarship and loan programs; athletic or other institution-administered programs; or employment.