Student Success Counselor

About the role

The Student Success Counselor reports to the Director of New Start and is responsible for providing counseling and advising on complex issues regarding student academic progress and wellness. The Student Success Counselor will manage a caseload of students with a focus on adults. Counseling services will include management of holistic supports, mentoring, and guidance in accessing community-based resources. The Student Success Counselor will serve as a primary point of contact for students from admission to completion, will support students in the creation of an academic and career plan and is responsible for monitoring student progress on their plan and providing and coordinating resources, referrals, and support to facilitate student retention and completion. This position may require occasional evening and/or weekend hours, as needed, to support adult schedules and attend community events.

Responsibilities

• Provides support and assistance in accessing public benefits for students who are identified or self-identify as eligible. Assists students in navigating access and maintenance of public assistance. Provides case management services for students enrolled in SNAP E&T.
• Assist in connecting students to state and community resources including food security, housing insecurity, and childcare.
• Responsible for implementation of proactive advising model (i.e., EMPathways Mobility Mentoring).
• Develops and delivers programming related to state and community resources to support students.
• Develops and facilitates professional skills workshops with timely, relevant content.
• Conducts student intake interviews and referrals.
• Ensures compliance with all federal and state laws, BOT policies, and professional standards of practice.
• Maintains compliance with confidentiality as it relates to FERPA, Title IV.
• Implements technology solutions to support service delivery, referrals, and data collection.
• Collects, analyzes, and uses data to inform practices, improve services and the student experience.
• Collaborates with Student Success and wellness offices to ensure all students have access to supports necessary for student success.
• Coordinating and running the New Start four-week summer program.

Requirements

• A Bachelor’s Degree in education, student development, social work, or a related field.
• Two (2) years or more previous experience in one or more of the following: advising, student recruitment/retention, case management, or related student services using a proactive and innovative approach which results in demonstrated outcomes, i.e., student development, program retention, graduation, and academic planning; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
• Proven track record of supporting students or clients in overcoming personal or academic challenges.
• Experience with programs and strategies to support first-generation, low-income, non-traditional, minoritized, and at-risk students.
• Experience utilizing technology for day-to-day tasks.
• Proven ability to effectively work with a culturally, linguistically, and ethnically diverse faculty, staff, and student population.
• Excellent oral and written communication skills along with strong information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.).

Qualifications

• A Master’s Degree in Education, student development, social work, or a related field.
• Bilingual / multilingual.
• Experience supporting students in academic goal setting and career planning.
• Experience using educational and/or case management technology platforms.

Skills

• Commitment to community college goals and objectives of providing quality programs and services for culturally, socio-economically, ethnically, and academically diverse students and students with disabilities.

Benefits

• A starting salary of $52,500 with an excellent benefits package.
• In addition, OPAP-covered members receive, on an annual basis: 24 vacation days, 12 sick days, 6 personal days, and 12 holidays including 3 floating holidays.
• The College is closed on the day prior to Thanksgiving, and between December 26 - January, 1, known as the Holiday Curtailment.

Pay

A starting salary of $52,500 with an excellent benefits package. This position is contingent upon adequate funding.

Schedule

Full-time, 35 hours per week

Benefits

• Medical, dental, and vision insurance.
• NYS or SUNY TIAA Retirement Plan.
• SUNY Perks.
• Tuition waivers, including dependent waivers.
• Tuition assistance.