Student Success Coach (Traditional) (El Centro)

About the Role

The Student Success Coach plays a critical role in helping students navigate their educational journey from enrollment through completion. As a consistent point of contact, this position provides personalized guidance, support, and connection to resources that help students overcome barriers, stay engaged, and achieve their academic and career goals. By fostering student success and belonging, the role directly supports Dallas College's mission of transforming lives and strengthening communities.

The Impact of the Position

This role has a direct and measurable impact on student retention, persistence, completion, and career readiness. Success Coaches empower students by providing academic advising, career exploration, resource referrals, and holistic support tailored to each student's needs. Through collaboration with faculty, staff, and community partners, they help students access critical resources related to financial aid, wellness, basic needs, and career planning, ultimately improving student outcomes and helping more learners reach their educational goals.

Why You Should Be Excited About This Opportunity

This opportunity offers the chance to make a meaningful difference in students' lives every day. Student Success Coaches build impactful relationships with diverse student populations while leveraging innovative technologies and evidence-based coaching practices to support student achievement. Candidates who are passionate about education, student advocacy, and creating equitable pathways to success will find a rewarding career where they can help students overcome challenges, celebrate milestones, and contribute to the future workforce and economic vitality of the community.

Position Summary

The Student Success Coach is an essential role designed to provide concierge-styled student case management, offering comprehensive support including advising, career exploration, continuous progress monitoring, and connection to a broad network of internal and external wrap-around services. Success Coaches serve as the consistent single point of contact, helping students navigate their higher education journey towards a career. They work with diverse student populations, including traditional, dual credit/early college/P-Tech, continuing education, and specialized groups. Coaches leverage emerging technology to streamline communication, tracking, and service efficiencies.

Required Knowledge, Skills, and Abilities

• Knowledge of community college purpose and Dallas College vision.
• Understanding of Dallas College certificates, programs, and degrees.
• Familiarity with college and community resources addressing holistic student needs.
• General knowledge of financial aid and FAFSA.
• Understanding of policies impacting student services (FERPA, TSI-A, Title IX, etc.).
• Ability to use technology for tracking student progress.
• Experience in preparing clear written and verbal reports on case management.
• Skill in helping students identify and navigate barriers to success.
• Knowledge of high-impact coaching, advising, and student success strategies.
• Commitment to shared accountability and high-quality customer service.
• Experience supporting students in a remote work environment.
• Familiarity with national policies and practices related to retention and success coaching.
• Ability to work with diverse student populations and underserved communities.
• Commitment to continuous learning and professional development.
• Excellent time management, organization, problem-solving, and communication skills.

Minimum Qualifications

• Bachelor’s degree in higher education, student development, community college leadership, or related field. Master’s degree preferred.
• Minimum three (3) years of experience in academic advising, success coaching, first-year experience, or retention within student services or higher education.
• Ability to work extended hours, including nights and weekends, especially during peak registration times.
• Bilingual or multilingual preferred.
• Subject to a criminal background check. Some positions may require a fingerprint check.

Key Responsibilities

• Serve as the central case manager for an assigned caseload of students.
• Provide professional academic advising, career exploration, and resource referrals.
• Respond to student inquiries within 1 business day via phone, email, and technology applications.
• Collaborate with internal and external partners to connect students to additional supports.
• Utilize technology to streamline communications and monitor student progress.
• Assist unassigned students in selecting a pathway and program of study.
• Develop and implement engagement strategies to promote student belonging and success.
• Track student milestones using technology and integrated advising tools.
• Promote services and resources through presentations, training, and collaborations.
• Participate in professional development to stay current with best practices.
• Prepare reports and proposals, and maintain detailed records of activities.
• Complete required Dallas College Professional Development training hours annually.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made for individuals with physical challenges to perform essential duties.

About Us

Since 1965, Dallas College has served more than three million students. With seven campuses in the Dallas/Fort Worth area, we are one of Texas’ largest community college systems. We strive to place students at the center of everything we do, committed to cultivating an environment of opportunity and belonging for all.

Application Deadline: November 10, 2026