Student Success Coach

Job Summary

A Student success coach is responsible for providing intrusive advising in academic and career goals for students as they transition into college life. Success coaches will individualize students’ success through a case management approach for a specialized population. This position will coordinate and facilitate the provision of resources to empower students to stay in school and achieve success.

Essential Duties And Responsibilities

• Serve as the specialized advisor for a particular caseload and assist new and current students with placement, registration, graduation, and transfer opportunities as needed in person, over the phone, or online.
• Assist new and returning students through financial aid application procedures, including assisting them in uploading missing documents through student information systems.
• Counsel students in the general student population and special populations, including Veterans, academically at risk, Transfer, Bachelors, online students, Athletes, Grant initiative cohorts, and International Students.
• Aid with program planning, course selection, schedule changes, transferability, and referral services.
• Prepare and deliver updated reports on the special population caseload to internal student services administration and external stakeholders as per MOU agreements on file.
• Utilize the CRM system to increase persistence of students.
• Solve issues related to the enrollment process, review student’s degree audits.
• Assist students with identifying college and community resources that will assist them with their career goals.
• Collaborate with faculty throughout the student’s enrollment to ensure all courses a student takes are in the students’ degree plan and that the student is advancing towards graduation at an appropriate pace.
• Develop and facilitate workshops and presentations using PowerPoint and other media solutions for a variety of student populations.
• Collaborate with faculty to present to students in preparation for registration cycles.
• Maintain awareness of best practices, emerging trends and new legislation relating to Admissions, Records, Advising, Testing and Financial Aid.
• Assist in course equivalency from previous high schools, colleges and universities.
• Compute and check grade point averages, verify class standing, and reviews individual student degree plans to insure completeness and accuracy.
• Correspond with officials of high schools and institutions of higher education concerning course credit and content comparability.
• Evaluate residency status and assign the appropriate residency classification.
• Provide information regarding residency to students, staff and the College community.
• Ensure compliance with SEVIS and other applicable immigration regulations.
• Verify/certify reports, files, enrollment status, records, and applications within FERPA guidelines and assist in preparation of semester grade transcripts, degree plans, diplomas and certificates.
• Perform add/drops, withdrawals and grade changes as required.
• Absorb information regarding student needs, goals, interests and prior academic experiences to guide students in the design and implementation of a successful academic and career plan.
• Provide guidance in course selection in keeping with the student’s career plans and academic status.
• Work closely with college faculty to monitor academic progress of students.
• Maintain current knowledge of all degree and certificate programs.
• Attend the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite.
• Work hours may include evenings, holidays or weekends depending on deadline requirements and special events.
• Complete duties and responsibilities in compliance with college standards, policies and guidelines.
• Use interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.
• Completes all required training and professional development sessions sponsored by Texas Southmost College.
• Support the values and institutional goals as defined in the College’s Strategic Plan.
• Participate in the development of outcomes, monitor assessment of those appropriate outcomes, and assist in the development of plans of action for improvement based on the assessment of those outcomes.
• Participate in the process for systematic review and evaluation per the institutional effectiveness model adopted by the College.
• Promote positive morale and teamwork within the department and provides exceptional customer service to students, faculty and community.
• Serve on committees as appropriate and as appointed by supervisor.
• Perform other duties as assigned.

Physical Demands

• While performing the duties of this job, the employee is frequently required to stand.
• The employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.