Student Success Advisor First Term

About the Role

As a Student Success Advisor (SSA) - First Term at Post University, you are not just fulfilling a job; you are a crucial part of a student’s journey from their first class to graduation. You are a mentor, a motivator, and a strategic partner in their academic success. In this role, you will proactively build strong, trusting relationships with students, guiding them through challenges, connecting them with Post University support services, and helping them reach their academic goals. You are not only an advocate for student success but also an ambassador of the Post University brand.

Join a team that values innovation, celebrates diversity, and believes in the power of education to transform lives. Embrace the opportunity to make a meaningful impact every day.

Responsibilities

• Serve as a student’s primary point of contact from their first course through graduation, ensuring they have the support and resources needed to succeed.
• Proactively develop relationships that welcome students into our learning community, foster a sense of belonging, and create a seamless student experience.
• Provide academic guidance, degree planning support, and personalized coaching to help students overcome challenges and stay on track.
• Maintain frequent and meaningful communication with students through phone calls, emails, and University systems to keep them engaged and informed.
• Act as a strong advocate for student needs across University departments, removing barriers to success and facilitating a supportive academic experience.
• Analyze student progress using University systems and data insights, proactively identifying at-risk students and implementing strategies to support retention.
• Introduce students to University tools, including Web Registration and Blackboard, ensuring they are equipped to navigate their academic journey.
• Educate students on University policies, procedures, and best practices to enhance their learning experience.
• Actively participate in initiatives to improve the student experience, collaborating with colleagues to refine processes and enhance services.
• Exhibit high ethical standards, professionalism, and a commitment to Post University’s mission.
• Partner cross-functionally with Admissions, Financial Aid, Student Services, and Academic Affairs teams to foster a comprehensive, student-centered experience.
• Embrace the Post University mission and champion the culture by fostering respect and partnership across all departments.
• Embrace other responsibilities that contribute to our mission and goals as they arise.
• Live Post University’s non-negotiable behaviors from day one.
• Attend training as required and effectively apply new knowledge.

Requirements

• Bachelor’s degree preferred (or a combination of education and experience that demonstrates readiness for this role).
• Exceptional communication skills, including a warm and engaging phone presence as a Post representative.
• Highest level of integrity and self-drive.
• Self-motivated and results-oriented with the ability to work independently and collaboratively in a fast-paced environment.
• Strong technical skills and proficiency in Microsoft Office, Blackboard, CRM tools, and other relevant database software.
• Flexibility to work weekend hours as needed.
• Receptive to developmental feedback and responds appropriately.

This position offers the option to work remotely. Candidates must connect their equipment directly to their home router (Post U provides a 50-foot Ethernet cable; no wireless connections). Minimum internet requirements include 25 Mb download speed, 15 Mb upload speed, and a latency score below 40 for reliable audio quality. Test your speed at www.speedtest.net (select Boston, MA–Comcast). Candidates are responsible for ensuring their internet meets these standards before the start date. A dedicated, quiet home workspace free from distractions is also required.

Pay

$45,000/annually, $21.64/hour

Schedule

Sunday through Thursday or Tuesday through Saturday