FIRST YEAR ACADEMIC SUCCESS ADVISOR - 2

About the role

The New College of Interdisciplinary Arts and Sciences at ASU is seeking a highly motivated individual to join our undergraduate student services team at the West Valley Campus.

Responsibilities

• Utilizes holistic academic advising, retention and support strategies to provide a hybrid of advising and retention/persistence support to First-Year undergraduate campus students.
• Works as a part of both the retention and advising teams to increase persistence, retention and graduation rates.
• Works at ASU’s West Valley campus with the opportunity for hybrid work as the business need allows.
• Provides individual and group FYS academic advising and/or interacts with students in support of academic success.
• Executes strategic campaigns, events, outreach, advising, and engagement efforts to increase retention and persistence among the First-Year campus cohort for the New College.
• Led and executed New Student Orientation and any events or efforts associated with onboarding (including ASU Welcome, College Assembly, Move-in and other college-specific events as assigned).
• Facilitates multiple sections of NEW 101 as assigned.
• Supervises assigned Peer Academic Leader (PAL) in the residence hall and supports/mentors programming efforts as assigned.
• Analyzes financial and academic challenges proactively to ensure timely progress to enrollment and course completion.
• Carefully encourages career path and major changes as appropriate in the first year.
• Advise students on university policies, procedures, and academic expectations, offering strategic problem-solving support for academic and personal challenges.
• Maintains accurate student records, generates reports, and provides data-driven insights to support student engagement and retention efforts.
• Serves as a liaison between students, faculty, financial aid, and campus support services to help resolve issues and eliminate barriers to student success as directed.
• Demonstrate appropriate emotional intelligence, critical thinking, discretion, and sound judgment in all student interactions and program initiatives.
• Performs other duties as assigned to support student success and university initiatives.

Qualifications

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Master's degree in counseling, higher education, or closely related field.
• Direct academic advising and retention/engagement experience with First-Year undergraduate student populations.
• Demonstrated knowledge of principles, practices, procedures, and methods of evidence-based, academic advising and retention strategies.
• Demonstrated knowledge of ASU's academic structure, programs, colleges, departments, and organizations.
• Experience in interpreting student needs and determining when to liaise with other university resources.
• Experience in designing presentation materials and evidence of effective oral presentations in group settings.
• Demonstrated ability to communicate effectively and use emotional intelligence.
• Evidence of professional maturity, discretion, and judgment.
• Experience in applying the principles, techniques, and methods of teamwork, compromise, and collaboration to produce desired outcomes.
• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration, and other interested parties.
• Experience in rapidly adapting and effectively utilizing new technology, practices, policies, and methods.
• Demonstrated ability to think critically and independently, while operating effectively in an organizational hierarchy.
• Experience with use of internet-based research tools and Microsoft Office computer applications.
• Experience with Salesforce, Peoplesoft, and other student tracking tools preferred.

Pay

$60,000 - $70,000 per year; DOE

Schedule

Frequent bending, reaching, lifting, pushing, and pulling up to 25 pounds. Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.