Student Success Advisor
Boreal Education is an EdTech company that empowers Canadian post-secondary institutions to grow and develop distance, hybrid, and online education programs. We’re leading the Canadian post-secondary sector to create and market online programs that put the learner at the centre and transform communities.
About the role
We’re looking for a Student Success Advisor to join the Boreal team. This person will work directly with our students and help lay the foundation for our growth as we scale up operations. In this role, you put student success at the centre of everything you do, playing a crucial role in helping students achieve their academic and personal goals. You will build strong relationships with students from registration to graduation through regular meetings, email communication, and virtual advising sessions.
Within a year, you will have developed trusted relationships with your portfolio of enrolled students, deep knowledge of your assigned University partner and program, and the coaching skills needed to support your students proactively.
Responsibilities
- Foster a welcoming and supportive environment for students by maintaining open lines of communication and providing personalized guidance (all communications are via phone, video call, email, and live chat with actively enrolled students—no cold calling).
- Leverage the program’s engagement plan to assist students in selecting appropriate courses and creating a study path tailored to their goals.
- Maintain high levels of student satisfaction and retention.
- Monitor student progress, work with students to set goals, and identify areas where additional support may be needed.
- Conduct regular check-ins with students to assess their overall well-being and drive re-enrollment that supports their goals.
- Resolve program-related obstacles by providing resources or escalating to university faculty and staff.
- Maintain accurate and detailed records of student interactions and progress in our CRM system.
- Participate in University events and represent the University in a professional and positive manner.
Requirements
- Passion for helping students reach their full potential and prioritizing a best-in-class student experience.
- Ability to achieve goals through trust-building and relationship development, including driving re-enrollment and overcoming objections commonly faced by students studying online (formal sales training is not required).
- Excellent communication, listening, and customer service skills, with a proven ability to build relationships with a wide range of people from diverse backgrounds.
- Strong organizational and time management skills.
- Ability to think critically, research, and analyze university policy to solve student questions or challenges.
- Demonstrated ability to work independently and with ambiguity to effectively monitor and coordinate a workload while contributing to a team.
- Previous experience working in an educational setting or with students is helpful but not required.
- A degree in a relevant field from a recognized university.
- Legal authorization to work in Canada.
Schedule
This is a full-time, remote role with flexible work arrangements. We are a remote-first company based in Toronto, meeting in the GTA for social events and three times per year for team-wide offsites.
Benefits
- Competitive salary and bonus.
- Tuition reimbursement and partner education program.
- Employer-paid benefits package.
- Comprehensive training and onboarding with future learning and growth opportunities.
- Paid mental health days.
We offer inclusive support throughout the recruitment process. If you have accessibility requirements, please let us know. As a startup, we welcome passionate, curious, and growth-minded team members who bring diverse perspectives and experiences.