Student Success Advisor

About the role

At 160 Driving Academy, we are hiring Student Success Advisors to support students from the time tuition is paid through classroom theory, yard training, CDL testing, graduation, and job placement support. This role is focused on student support, retention, communication, and follow-through. With 90 locations across 32 states, 160 Driving Academy helps thousands of students each year start careers in trucking.

Responsibilities

• Support students from class start through graduation and CDL testing.
• Take inbound calls from enrolled students and resolve or escalate issues quickly.
• Make outbound support calls to students assigned to your training locations.
• Help students stay on track with permits, DOT physicals, drug screens, fees, attendance, and testing requirements.
• Track student attendance and identify students who may need additional support.
• Update student communication and activity in Salesforce.
• Assist with enrollment documentation and student billing package requirements.
• Support job placement follow-up and verify placement after graduation.
• Greet walk-in students and prospective students when working from a branch location.
• Maintain a clean, organized, and professional branch environment when on-site.
• Partner with yards, instructors, compliance, training, and support teams to remove student barriers.
• Follow company pricing and discount guidelines.

Requirements

• High school diploma or GED required.
• Strong customer service and communication skills.
• Ability to manage a student caseload and follow through on details.
• Strong organization, time management, and attention to detail.
• Experience using Salesforce, Outlook, and standard communication tools.
• Comfortable working remotely or from a branch location as assigned.
• Ability to support students professionally by phone, email, text, and in person.
• Accountable, coachable, and focused on student outcomes.

Preferred Qualifications

• Experience in education, vocational training, admissions, workforce programs, retail, or student services.
• Familiarity with WIOA or government-assistance programs.
• Experience supporting adult learners or career-change students.
• Branch operations or site coordination experience.
• Bilingual English and Spanish is helpful but not required.
• Experience coordinating compliance documents such as permits, physicals, drug screens, or testing paperwork.

Benefits

• Comprehensive benefits package for full-time team members.
• Training and onboarding to support your success in the role.
• Remote or branch-based work depending on business needs.
• Career growth opportunities within 160 Driving Academy.

Pay

Hourly pay based on experience and state requirements. Commission opportunity tied to eligible branch-driven enrollments. Bonus opportunity tied to student retention.