Student Services Officer

About the role

Stanbridge University is seeking a Student Services Officer to support student success, engagement, and retention.

Responsibilities

• Support new student onboarding through orientation activities and transition initiatives.
• Conduct routine classroom visits to engage with students, monitor participation, and identify early indicators of academic or personal challenges.
• Maintain accurate student records and documentation within the University's Student Information System (SIS) and other institutional databases while ensuring compliance with FERPA and university policies.
• Proactively contact students by phone, email, text, or in person regarding attendance concerns, academic deficiencies, and retention initiatives.
• Coordinate one-on-one student success meetings to develop individualized academic success plans and identify appropriate intervention strategies.
• Refer students to tutoring, academic support services, counseling resources, faculty, and other campus departments as appropriate.
• Maintain confidentiality of student records in compliance with FERPA and university policies.
• Assist with student incident reporting and investigations involving academic integrity, student conduct, bullying, and other behavioral concerns.
• Maintain records and coordinate recognition programs including Dean's List and Perfect Attendance awards.
• Collaborate with faculty, Academic Affairs, Financial Aid, Admissions, and other university departments to support student persistence and graduation.
• Participate in weekly retention and student success meetings to review at-risk students and coordinate intervention efforts.
• Perform other duties and special projects as assigned.

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• Two (2) years of administrative, student services, higher education, advising, customer service, or related experience.
• Intermediate proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Able to prioritize multiple responsibilities while meeting deadlines.
• Demonstrated professionalism, discretion, and sound judgment when working with confidential information.
• Ability to work independently while contributing effectively within a collaborative team environment.

Preferred Qualifications

• Master's degree in Higher Education, Counseling, Student Affairs, Education, or a related field.
• Previous experience supporting student retention, advising, student services, or student success initiatives within higher education.
• Working knowledge of the Family Educational Rights and Privacy Act (FERPA) and best practices for maintaining student confidentiality.
• Experience working with Student Information Systems (SIS), Customer Relationship Management (CRM) platforms, and/or Learning Management Systems (LMS), such as Anthology, CampusVue, Colleague, Canvas, Blackboard, Moodle, or similar higher education technologies.

Compensation

$23.00 - $26.00/hr. Compensation is based on education, experience, specialty expertise, and internal equity considerations.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Exciting university events
• Seasonal motivational health and wellness challenges
• Work/Life Balance initiatives
• Onsite wellness program / Staff Chiropractor
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)