Student Services Officer 1

Responsibilities

• Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions.
• Make exceptions on issues of eligibility, course enrollment and program requirements.
• Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units.
• Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.
• Apprise students of research, fellowship and scholarship opportunities.
• Participate in related student recruitment and selection.
• Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
• Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics.
• Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.
• Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students.
• Advise manager and team on policy updates and provide recommendation for implementation of changes.
• Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.
• May develop marketing materials and strategies for program activities and outreach functions.
• Aid in planning and developing webinars, education fairs and other external functions.
• May provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.
• May train and supervise other staff, volunteers, student and temporary workers.

Requirements

• Minimum Education And Experience: Bachelor’s degree and two years of relevant experience, or combination of education and relevant experience.
• Knowledge, Skills And Abilities: Strong written and verbal communication skills; Basic computer skills, including experience with Microsoft Office Suite; Basic analysis and problem solving skills; Customer service skills; Relevant computer systems/technology experience; Understanding of financial transactions; Ability to learn and understand compliance with legal, financial, and university policies and external regulations.