Student Services Coordinator I

About the role

The Student Services Coordinator I plays a crucial role in providing comprehensive support to students, contributing to their overall academic success and well-being. This position involves collaborating with various departments and stakeholders to address student needs, facilitate engagement, and ensure a positive student experience.

Responsibilities

• Student Support
• Assist students in navigating policies and procedures.
• Address student concerns and provide guidance on available resources for academic and personal support.
• Enrollment Services
• Aid with the enrollment process, including registration, course add/drop, and withdrawals.
• Collaborate with Student Engagement to facilitate the smooth transition of new students.
• Assist with basic tech support.
• Records Management
• Maintain accurate and confidential student records.
• Process and update student information in the database.
• Crisis Intervention and Referral
• Provide support in crisis situations and refer students to appropriate resources.
• Collaborate with Student Success and other support units to ensure a holistic approach to student well-being.
• Communication
• Serve as a point of contact for student inquiries, emails, and phone calls.
• Disseminate important information to students regarding deadlines, policies, and events.

Requirements

• Associates degree in a relevant field or equivalent experience
• 0 - 3 years of experience in student services, advising, or a related field
• Demonstrated commitment to student success and development
• Successful completion of a background check and current and/or ability to obtain the following clearances: Child Abuse, State Police, FBI Fingerprinting, and Mandated Reporter for Child Abuse
• Excellent communication (written, verbal, listening and public speaking) skills
• Familiarity with basic tech support
• Excellent working knowledge of field of work
• Strong interpersonal and communication skills
• Ability to work collaboratively in a diverse team environment
• Knowledge of policies, academic requirements, and support services
• Familiarity with student information systems and database management
• Must be service oriented with a focus on helping others
• Resolving conflicts and negotiating with others
• Ability to multi-task, set priorities and achieve desired goals
• Ability to use Microsoft Office Suite